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Disney
2 TopicsR7000 - Disney Circle - Internet speeds through router slowdown
Creating a new thread to focus on this one issue. I don't believe this is a general slow wifi/slow internet issue, but is clearly Circle related. All tests done on wired connection via my Netgear R7000. I have a cable internet plan advertised as 150/15. This was all done on firmware 1.0.9.14, and I did a factory reset and setup my options yesterday fresh. I have never enabled QoS or Web Traffic. I do have IPv6 configured and it works. Circle was enabled now for 24 hours. Speed slowly sinks down to 37Mbps. I see this speedtest: Turn off Circle via webpage on router and hit apply. This saves quickly, no reboot of router. Now I see full speed, and see how solid the download speed is? I turn Circle back on, hit apply and I get this speed test. All tests run inside 2 minutes: Turn Circle back off, and retest. Going to leave it off for 24 hours now to test: Looking for any support from Netgear if this is expected, and if it is fixable. Willing to help test if needed, as Cirlce seems like a great feature.20KViews2likes43CommentsOrbi RBK22 - Circle by Disney is not working - Firmware out of date message
I just purchased the Orbi RBK22 for my home with the purpose of setting up Circle by Disney for my kids. Unfortunately, the Circle by Disney feature does not work. I setup the hardware and downloaded the Orbi, Genie, and Circle apps. When I launch the Circle app it detects that my Orbi is capable of running Circle on it. When I go through the steps to enable Circle, it finds that my router is not running the latest version and asks if it is ok to update it. (Ironically, I looked at the website and it is already running the latest version available at V2.0.0.64 for both RBR20 and RBS20.) The Circle app tries to update then comes back with a "Something went wrong - Firmware does not support Circle. Please try upgrading again." message. I have tried updating a few times from the app and still no luck with the same message. Please help! Thanks!