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TWC in NYC and Netgear C3000 Cable Modem - No One is Helping
Hello Everyone, Since last week my internet is not working (Nov 3rd). Somehow my personal (not TWS) Netgear C3000 Firmware is "upgraded" to V2.02.26. Up until that it was working very good! Apparently TWC did some changes on their side, i have had quite a few calls with them since then, and they say they are working with Netgear to fix the issue. Meanwhile since it is my personal (1+ year old netgear router/modem) they have asked me to contact Netgear to downgrade the firmware (not sure who upgraded it in first place!!!). Netgear is requesting to renew the warranty for a price that is more expensive then buying a brand new router/modem from them (or from another company) and TWC is not willing to help. From what i read over the forums there is no way to manually downgrade the firmware to V1.01.11 that TWC is requesting. They don't have any ETA for a support to the issue they caused, I guess the only options i have are: 1. Disconnect from TWC 2. Buy a new modem/router (probably not netgear!) any thoughts?