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How to escalate support case?
I have a support case dealing with my new GS752TPP switches disconnecting from the Insight Cloud. Once they disconnect, they stay disconnected and I can't ping them, access the GUI, etc. The case has been open for about a month with no resolution. The support agent(s) keep asking for the logs from the disconnected switches but I can't get to them (since the switch is showing disconnected and can't be accessed by IP). I would like to escalate the case to the next level. How do I need to do that?