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RBS40

4 Topics

RBK40 Satellite RBS40 Flashing White then after 25s rapidly other colors and back to Flashing White
Potentially related: https://community.netgear.com/t5/Orbi/Orbi-Satellite-RBS50-Pulsing-White-Forever/td-p/1438222 I just set up my RBK40 for the first time. Updated firmware to V2.1.2.18 on the router and satellite. Everything was working ok at this point. I saw an option to "resync backhaul" or something to that effect to regenerate the encryption between the router and the satellite. I thought I might need to do this to get it out of an unsafe factory default setting (why else does this option exist?) and clicked the button. After that I noticed that the satellite had disappeared from my available accesspoints. The satellite was Flashing White, then after 25 seconds Green -> Amber -> Amber, back to Flashing White. Rinse and repeat. A couple of times I noticed it seemed to flash Magenta -> Amber -> Green after Flashing White the first time I started it up. The warning before regenerating the backhaul connection notified that I might need to manually resync the device and I attempted to do that by putting the router into the pulsing white sync mode and then pushing sync on the satellite. Nothing happened. I attempted to manually add a satellite from the router web interface (while in sync mode and while not in sync mode). Nothing happened. I power cycled the satellite. Still stuck in the flashing white then other colors mode. Then I tried to sync them again at this point. Nothing happened. I then decided it was time to factory reset it by holding a paper clip on the reset button for 10 or 20 seconds until the satellite power light begin flashing red (The satellite also flashed green once after flashing red. I figure that is a signal that means it was "reset." Every help document says this is an amber light, but I only see red and green on this satellite.). Still stuck in flashing white and multicolor mode. Tried to sync them again. Nothing happened. Now I figured that I should reset the router as well as the satellite. I still could not sync the two after going through the first time set up again. I read that the router and satellite should support ethernet back haul and thought that if I connected them through a cable I might get them sycned. Didn't work. Tried factory resetting both. Didn't work. Now I was concerned. I started researching various forums (including this one). I saw that some other people had reported the "always booting flashing white stage" on some satellites, but no one had mentioned the other flashing colors. I read that I could potentially access the satellite through a web interface like the router if I plugged the ethernet cable into a desktop directly. The device wasn't being detected by the machine as being connected. Sometimes the desktop would see it for a second, but could never complete the set up. I came across https://community.netgear.com/t5/Orbi/Orbi-Satellite-RBS50-Pulsing-White-Forever/td-p/1438222 where someone pointed to https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP to reflash the firmware as a potential fix. I wanted to call Netgear support, but I couldn't unless I registered the product. It doesn't seem like they want to chat or talk to me unless I do this, but I don't want to register this product with my email address, name, and a copy of my receipt when it appears to be bricked at this point. So instead of getting professional advice... I followed all the reflashing directions and set up a static ip from the desktop to the satellite. I was able to ping the satellite in this mode. Good news finally? Then I attempted to flash the lastest firwmare and half way through it stopped and begin erasing the firmware. The process failed with "Unable to get responses from the server." I assumed I was doomed at this point. I tried to reflash some of the older firmware (v1.8.0.4 and v2.1.1.16 and back to the latest firmware v2.1.2.18). No dice. So I sit here a few hundred dollars spent with a dead satellite. The router still works pretty well. Better than my last at least. I would RMA this (assuming the process exists), but I assume I have to register the dead product. I think I will instead return it to Amazon as their return process would be less of a hassle. I was looking forward to this device as it solved my use case pretty well (and did for about 10 minutes), but any piece of hardware I can't factory reset back to a good state has shaken my confidence.
Solved
Retired_Member
Feb 12, 2018 Place Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh
3.1KViews
0likes
1Comment
Can't get wireless speeds over 200mbps on RBK40
Hi everyone. I have an RBK40 system with 1x satellite. I recently upgraded to a 400/40 plan with my ISP (previous was 200/20). Speeds from router to modem are maxing at plan speeds -- no issues! Speeds are even perfect with hardwired NAS and PC. Again, no issues. The problem I'm having is via wireless. None of my wireless N devices will exceed more than just a little over 200mbps down (upload speeds are fine). Should I expect to get more than 200mbps down? I've tested on iPhone 7s, iPads, and laptops. Here's the configuration I have for both the router and the satellite. I'm also running latest firmware (V2.0.0.58): Orbi Satellite WiFi Status (5GHz) Name (SSID): ***** Channel: 36+40+44+48(P) Region: North America Mode: Up to 866.7 Mbps Wireless AP: On Broadcast Name: On Security Type: WPA2-PSK[AES] Orbi Satellite WiFi Status (2.4GHz) Name (SSID): ***** Channel: 9 Region: North America Mode: Up to 400 Mbps Wireless AP: On Broadcast Name: On Security Type: WPA2-PSK[AES]
harryballzanya
Nov 28, 2017 Place Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh
1.6KViews
0likes
3Comments
RBK43 Internet Disconnects and Client Disconnects
Hello everyone, Im a new Orbi owner and have been overall pleased with the system. I have been getting somewhat frequent disconnects from internet and from wifi in general. My Roku's disconnect as do my sat's and anything connected to them. I am on the latest Firmware (2.x). Im using the Router in AP mode as I have a Meraki Security Gateway in front of it. When it works its fast but my wife and kids are constantly telling me their devices are disconnecting or they cant get out to the internet. My main PC is wired through another switch and plugged into the Secure Gateway so i know the internet is working :) Thanks, Cypherstrength
cypherstrength
Sep 29, 2017 Place Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh
890Views
0likes
2Comments
Orbi RBR40 & Orbi RBS40 2.0 Firmware? Where Is It? Horrible Support!
Ok, RBR40 Router and 2 RBS40 Sattelites purchased at Best Buy for $500 in June. So I'll make this simple, Netgear needs to step up and provide support for their $500 product(s). Like many others, I was very happy with the system on purchase. Firmware was updated to the .18 Fimware Release and since then consistent drop outs, reboots, and resets. I've placed multiple calls and went through multiple chats and still have the same problems. After researching online extensively, (forums, fansites, Reddit) found out many others have the same problems and the consensus is that it is the last Firmware update is the culprit from EVERYONE. Of course, there is no acknowledgment of this from Netgear. Now if I could have rolled back the firmware to the previous update, I would have been happy to wait for a fix. However, of course, as we all know, the Routers update themselves to the latest broken version of the Firmware within minutes with no way to stop short of Tele into the routers and risk bricking them. Ok, I say to my wife. We will just have to wait this out and we have put up with the problems for weeks. Have logged in every day and followed the forums and other sites online waiting for 2.0 update that we are all praying will fix the problems. Saw the post about 2.0 update. Yeah!! Finally!!! Log into Router and see prompt for update. Go to update page and says no update available. So, go to download page on Netgear. NOTHING! There is a Dropbox link in the announcement for the Firmware in this forum but it has been pulled/taken down. SERIOUSLY?!!I It’s bad enough that Netgear only supplies 90 days of support for their product but to release a firmware update that essentially bricks/destroys their product that you can’t stop and then fails to acknowledge or fix their problem quickly is OUTRAGEOUS! At this point I am at my wit's end and looking for ANY help or support from Netgear that will fix this Router and Sattelites and get it back to where it was, (at the very least), when I purchased it. Sorry for the long rant, but I feel I can’t be alone in my frustration and cries for help with this whole mess after the last few weeks. Thank you for you time and help in this matter.
tkrussell
Sep 17, 2017 Place Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh
1.7KViews
2likes
4Comments