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XR500
25 TopicsNighthawk XR500 Dropping Internet
I have an XR500 that drops internet intermittently for no reason. It's running firmware v2 3.2.134 and says it's the most current update. I've dealt with my ISP multiple times and they would say all is fine on their end. Sometimes when recycle everything, it works again. Sometimes it does not. I turn off and unplug the coax and Ethernet from the modem and router then wait 2 minutes. Plug the coax into the modem, turn it and wait 2 minutes, plug in the Ethernet betheen the modem and router then plug in the router. When this doesn't work, the only thing that does is I have the ISP send some sort of command then the same procedure and it works. This thing just looses connection when nothing is going on except my Ring cameras and other wi-fi lights and plugs. It will disconnect and turn amber when I'm not even home and nothing is streaming or downloading and Internet drops. Any suggestions?3KViews1like8Comments