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botvac
1 TopicOrbi and Neato Botvac Connected
I just replaced my pair of Airport Extremes with a new Orbi setup (one base/router and one wall plug satellite). I updated to the latest firmware during the setup. With one exception, everything works: iphone, ipad, macbook, windows laptop, appletv, wemo's, epson printer, tv, roku. The exception is my Neato Botvac Connected. Wifi setup on the Neato is much like a Wemo or a Fitbit scale... you connect to the device's internal wifi, have it scan for local SSIDs, choose your SSID and password, then it connects to your wifi. But the Botvac never connects. I've gone through all the basic and advanced steps; I've rebooted and reset; I've done it all. I've also opened a support request with Neato, but haven't seen a reply. What gets me is it worked just fine with the old Airport Extreme network, but refuses to work with the Orbi's. When it fails, the Neato app links out to a support doc referring to ports 80/443 being blocked. My experience is they're only blocked inbound, not outbound. And again... it works with the AE's with no special setup. I went so far as to do a MAC reservation to guarantee the Neato's IP, then added a rule to forward ports 80 and 443 to that IP and retried. It failed with the exact same error. So with everything but the Neato working and with no response from Neato support, I'm wondering if any other Orbi users have a working Neato Botvac Connected? If so, what did you do to get it working? I do have beamforming and MU-MIMO enabled. I've seen notes about those disconnecting older devices like Ring doorbells. But in this case, the Botvac cannot connect at all... its not connecting and then disconnecting. Wondering if I need to disable beamforming and mu-mimo? Last thing, the Neato has the latest firmware installed.