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3 TopicsOrbi AC3000 and Xfinity router/wifi issues
I just tried to activate my Orbi router and satellite using the phone app. I followed the instructions and everything seemed to go well. The phone app said it was successful! I had also previously put my xfinity dual band router wifi in Bridge mode. But the phone app said the Orbi unit was "off line". I researched a bit and tried rebooting both the Orbi and Xfinity devices. Still showing offline with no wifi available. I could connect to the Orbi wifi on my phone but there did not seem to be any service. Any ideas on what the problem was? I noticed as I researched the issue that a generic Xfinity wifi was still on via my router ( I think the one available to the public). I did not turn this off but I think I can. Is the Orbi compatible with an Xfinity router in bridge mode?Problem using Orbi (RBK50) with Xfinity (Comcast) modem/router
Orbi was working fine with my comcast/xfinity service until this weekend. (Comcast modem/router was in bridge mode per instructions.) This weekend my internet service started acting up intermittently and yesterday it wasn't working at all. Tried power recycle several times, confirmed Xfinity modem was in bridge mode, had comcast cust service send modem reset, all to no avail. The Orbi was connecting to satellite and creating local network, but the web control panel (orbilogin.com) said no internet connection. Tried the troubleshooting through the web control panel but never succeeded. Spent over an hour working the issue with Comcast customer service and nothing was working - finally had them reset the cable modem/router to normal mode (not bridge mode) and gave up on the Orbi (powered them down). (In normal mode, the internet service is working and the WiFi coverage works in my house, but it is back to the pre-Orbi coverage and speed, so not as good.) Can anybody help??? Does this sound like a hardware problem with the Orbi? Other ideas/troubleshooting? I've exhausted my ideas as well as anything Comcast could do to help...Advantages/Disadvantages to using Orbi RBK50 pair as Wireless Access Points
I use an xFinity wireless router/modem for internet, wireless and VOIP. I understand that I could use the Orbi RBK50 units as access two wireless access points for this router, but am wanting to know what the advantages and disadvantages are of this and whether I would possibly be better off disabling the xFinity wifi and just going with the 2 Orbi's. I realize that going the access point route would potentially give me more coverage (3 wireless signal senders instead of 2) but wonder if I would be losing out on some functions or features by doing this. Thanks in advance.