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11 TopicsNo orbi network during setup
Existing modem/router is a Ubee device from Spectrum (nee TWC). Setup up router and satellite following the very basic quick start guide. No Orbi wifi network ever showed up. Among the various options tried at this point: Tried switching among the 4 ethernet ports on the Ubee. Restarted Ubee and Orbi multiple times. Tried connecting directly to Orbi using an ethernet cable to my laptop but again no connection or recognition that I plugged anything in. Plugged ethernet directly into Ubee and could see the Orbi on the ethernet port. Reset Orbi. Spent an hour plus reading every discussion thread and saw nothing related to there not being a wifi signal out of Orbi or connecting to Orbi physically with an ethernet cable but not seeing anything. I stopped working with the satellite midway through the process assuming that satellite connection didn't matter if router is not doing anything. If I can't connect to router, I can't do a firmware upgrade, change any settings, etc. Any ideas? The instructions and support information is very basic without any detail about or options for a situation like this. I will be returning this shortly.