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Netgear Armor and Bitdefender billing
I have six different Netgear routers that are used in three different locations. I use the Netgear armor subscription to manage the security at my three different locations. I have problems between Netgear and Bitdefender in managing the Armor subscriptions. Is there a primary subject matter expert in the Community to answer Armor subscription issues? I have opened tickets to both the Netgear and Bitdefender support teams, but I honestly don't think either support team is aware of how the billing of Armor is done. They are familiar with answering Support cases, however after a support case is created, I believe my case is forwarded to someone else. I don't know if the next person is from Billing or from the Armor Programming team. My problem is that I waste a lot of time opening up cases on my account, under the impression that my billing issues will be resolved, however Netgear and Bitdefender continue to bill me in correctly on my Armor subscriptions. If a contact person for Netgear Armor is available, please direct me on who could be of help! Thanks, Steve
Steve_Hammer
Dec 09, 2025 Place NETGEAR Armor
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Armor Activation Failed
Hello everyone, I bought a RS700 that supposedly came with a year of Netgear Armor. I activated the Armor trial in December when I bought the router. I looked recently on the Nighthawk app and noticed Armor was not active. It said to activate the Armor trial in the Netgear app. I thought that was odd, but I clicked to activate the Armor trial. I got an error stating "activation failed" with a separate popup saying "failed to subscribe". I just keep getting the same errors every time I try. It shows I have the Armor contract but that it is not available in my Netgear profile. Why isn't Armor activating? Why did Armor deactivate to begin with? Thank you for your assistance!
b1111118
Jul 17, 2025 Place NETGEAR Armor
77Views
1like
1Comment
Armor Help and Information FAQ
For users needing help and information regarding Armor: NETGEAR Armor Protect Your Family and Your Home Network from Cybersecurity Threats https://www.netgear.com/home/services/armor/ https://armor.netgear.com/ What are the features of NETGEAR Armor? https://kb.netgear.com/000059435/What-features-does-NETGEAR-Armor-offer How do I start a subscription for NETGEAR Armor: https://kb.netgear.com/000059444/What-is-the-available-subscription-plan-with-NETGEAR-Armor Prerequisites and What Products support Armor? https://kb.netgear.com/000059437/What-are-the-prerequisites-to-use-NETGEAR-Armor https://kb.netgear.com/000061281/Which-products-support-NETGEAR-Armor How to Use and Activate Armor: https://kb.netgear.com/000059442/How-do-I-activate-NETGEAR-Armor-using-the-Nighthawk-app https://kb.netgear.com/000060582/How-do-I-activate-NETGEAR-Armor-on-my-Orbi-router https://kb.netgear.com/000060247/How-do-I-activate-my-NETGEAR-Armor-subscription-using-an-activation-code Armor Subscription Update Information: My payment method needs to change, how does one update their payment method for auto-renewal of my armor subscription? Enter or update details by browsing on the to this link: https://accounts.netgear.com/account Then you can edit your card payment details. Help with your subscription service? https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service How do I unblock URLs in NETGEAR Armor? https://kb.netgear.com/000061715/How-do-I-unblock-URLs-in-NETGEAR-Armor Armor Support Information and Help: https://kb.netgear.com/000061809/I-get-an-error-when-I-try-to-activate-NETGEAR-Armor-what-do-I-do https://kb.netgear.com/000062125/Why-didn-t-I-receive-an-activation-code-after-purchasing-NETGEAR-Armor-from-the-NETGEAR-Store https://kb.netgear.com/000059445/How-do-I-subscribe-to-NETGEAR-Armor-after-my-free-trial-expires https://kb.netgear.com/000059447/Can-I-add-more-than-one-router-to-my-NETGEAR-Armor-subscription https://kb.netgear.com/000059446/How-do-I-cancel-my-NETGEAR-Armor-subscription For additional help and information regarding Armor, please contact NetGear support: https://my.netgear.com/support/contact.aspx To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service Thank you.
FURRYe38
Jun 05, 2025 Place NETGEAR Armor
13KViews
2likes
2Comments