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Parental Controls not working (post trial period)
Hi I want to continue using Parental Controls but after the trial period the button to activate a subscription has disappeared and it seems to be the only way to set it up. Anyone can help? According to the netgear website I have to click on the “your trial is expiring banner” but there is no such banner…Smart Parental Controls Help and Information FAQ
For users needing help and information regarding Smart Parental Controls: NETGEAR Smart Parental Controls Managing the family’s internet time has never been easier. WiFi with built-in Smart Parental Controls keeps your family connected and protected for complete peace of mind. https://www.netgear.com/home/services/smart-parental-controls/ What are the features of NETGEAR Smart Parental Controls and Smart Parental Controls Premium? https://kb.netgear.com/000062103/What-are-the-features-of-NETGEAR-Smart-Parental-Controls-and-Smart-Parental-Controls-Premium Which NG routers support Smart Parental Controls: https://kb.netgear.com/000064166/Which-products-support-NETGEAR-Smart-Parental-Controls? How do I set up and install NETGEAR Smart Parental Controls? https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls How do I start a subscription for NETGEAR Smart Parental Controls Premium? https://kb.netgear.com/000062167/How-do-I-start-a-subscription-for-NETGEAR-Smart-Parental-Controls-Premium Why can’t I see the NETGEAR Smart Parental Controls tile in the Orbi or Nighthawk app after upgrading to the latest firmware? https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware OpenDNS Notice: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-on-OpenDNS-will-no/m-p/2071958#M186847 If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met: 1. You are in a country where SPC is available. What countries is NETGEAR Smart Parental Controls available in? 2. Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings. https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US 3. The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to. 4. Your router isn’t in AP (access point) mode. How do I cancel my NETGEAR Smart Parental Controls subscription? https://kb.netgear.com/000064285/How-do-I-cancel-my-NETGEAR-Smart-Parental-Controls-subscription Help with Subscription Services: https://kb.netgear.com/000063635/How-do-I-get-help-with-my-NETGEAR-subscription-service To get a hold of support for subscriptions services like Armor/Circle/Smart Parental Controls, click on "MyNetgear" in a web browser: https://www.netgear.com/support/# To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service For additional help and information regarding Smart Parental Controls, please contact NetGear support: https://my.netgear.com/support/contact.aspx Thank you.
