NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi dropping internet connection but seems to be only iphone and ipad
Base problem seems to be with iphone and ipad, but its a pile of crazy inconsistent things happening. This has been happening for at least a week, maybe 2. Most often I lose wifi connection to the Orbi router or satellite as when I look in the iphone or ipad wifi settings the Orbi network will display "no internet connectIon". Sometimes turning the wifi setting off and on it will eventually connect. Sometimes there is "no internect connection" and then it magically is ok. The ipad and iphone are on the current IOS as I write this. During this period of issues, I had one time rebooted the base and once or twice I resynced the satellites. Meanwhile, other devices seem to be connected to the orbi system when I get the "no internet connected" on the iphone or ipad. For example, we can check a laptop that is connected to the Orbi network that is another room away from where I was sitting and it had no problem with the orbi network. For example, right now. The base has a solid magenta led ring. This base is plugged into an ethernet outlet in the room and then in the wiring cabinet the cable is plugged into the xfinity modem. I'm next to the base with my iphone. My iphone shows I'm connected to the Orbi network. I run the Speedtest app and it gives me over 200mbps. All good. Then I go to the Orbi app on the iphone and it can't find the orbi. I killed the app and restarted it, but same issue. So why does my iphone have good speedtest but the Orbi app can't find the Orbi!!!! Last night I ran the Orbi app on my ipad. It shows the base but says 0 satellites, but there are 2 of them in the house so I wonder what's up with them. Before I continue writting this post, I'm going to reboot the base as the orbi app can't connect to the base nor my browser as I can't tell you the current firmware on the system. So now that the orbi is rebooted. The orbi app shows 0 satellites. I see the base is firmware 2.1.2.18 and check updates says its up to date. Now I go to satellite #1. There is no led ring lit on top. I turn off the power and then back on. Eventuallly the ring is solid magenta. I go to satellite #2, with no led ring lit on top. Power off and on and then eventually the ring is solid magenta. Now I press the sync button on the base and then sync button on satellite #1 and then #2, but by the time I get to #2 the led ring is solid blue. I had wondered if it should automatically sync a satellite if the satellite is powered off and on. So now the orbi app shows 2 satellites. The rebooting and syncing I did now I had done a couple days ago but still the problems persisited. Besides asking for help on this problem I have a question and maybe this will avoid the problem I am having: My home has ethernet outlets in each room. Originally I just plugged the base and each satellite into an ethernet outlet. Then I could plug additional devices into the Orbi satellites. What I recall; I noticed was that searching for wifi showed 3 Orbi's vs 1. My neighbor is a network guy and he said I should not plug the satellites into the ethernet outlets and let them talk to the base wirelessly and he had me change from Router Mode to AP Mode and set the radio button to "get dynamically from existing routher". So for better connectivity between the base and the satellites or just better connections and having just one SSID, can I go back to connecting the satellites to ethernet outlets in the rooms and then what settings to I setup on the base? Thanks!C3000 blinking green lights, no internet
Hello- please help. The other day my wifi stopped working. There were no power outages, I did not change the location of the router, or interfere with it in any way. The power light stays solid green. The upstream, downstream, and internet lights blink green for about 10 seconds, then they turn off for about 10 seconds, before blinking again. No other lights are on. No lights are amber or red. This happens whether or not the coax cable is plugged in. Resetting or moving the router to a new cable outlet does not change anything. I spent an hour on the phone with CS, who said the router is still functioning, but needed some configuration which would only take 10 minutes. However, I was going to have to commit to purchasing support service. Sorry, Netgear, I will not spend $90 (the cost of the router) in order to fix a simple issue that I did not cause. I tried a factory reset, but holding the button down for several minutes does not change the blinking lights. Can anyone provide info on how I can fix this myself? Please and thank you!