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resets
1 Topic
C3700 randomly resets daily, often multiple times (error log included)
Hi there. N00b in the house. So, pretty much since I've had my N600 C3700 (October, 2015) I've experienced random daily resets/dropouts. I've had TWC come out a couple of times and they always check the line, report that all's well, and leave. I don't trust that they're correct, but I don't know how to interpret error logs either, so I've got no ground to stand on. I work from home and connect wirelessly from my laptop, plus have six SONOS components connected (typically only 1-3 streaming music at any time). Usually try to turn my iPhone wifi off at home, but not always. Same for an Android tablet in the house. Anyhow, the resets most often happen 1 - 4 times a day, and occasionally terrorize me constantly throughout my workday. I've power cycled many many times, powering the router down, disabling device wifi, and unplugging all the SONOS components, then powering the router up and adding one connection at a time. I honestly can't tell if this accomplishes anything, as the resets/dropouts usually resolve themselves in a few minutes. Every so often, they don't, and in those cases, cycling does get the job done. I haven't tried a factory reset. Firmware is up to date and I don't see an option in the Genie to roll back or update anyway. Here's today's event log*. Can someone let me know if the info here contains any hints as to the root problem? Thank you so so much. *If it appears as a mess, I can try to repost. I copied it in as a table, but the system removed certain "invalid HTML." Ugh. 2017-6-12, 10:40:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 10:40:30 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 10:40:33 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6 2017-6-12, 10:40:45 Warning (5) ToD request sent - No Response received;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 10:40:46 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 10:40:46 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 03:10:13 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 03:11:04 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 03:11:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 03:11:39 Notice (6) Honoring MDD; IP provisioning mode = IPv4 2017-6-12, 11:11:42 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:11:42 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:11:42 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:11:52 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 11:11:59 Notice (6) Honoring MDD; IP provisioning mode = IPv4 2017-6-12, 11:12:01 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:12:01 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:12:01 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:12:11 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 11:12:14 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6 2017-6-12, 11:12:27 Warning (5) ToD request sent - No Response received;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 11:12:28 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 11:12:28 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 06:41:55 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 06:42:35 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 06:43:03 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 06:43:51 Notice (6) Honoring MDD; IP provisioning mode = IPv4 2017-6-12, 14:43:55 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:43:55 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:43:55 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:44:03 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 14:44:11 Notice (6) Honoring MDD; IP provisioning mode = IPv4 2017-6-12, 14:44:15 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:44:15 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:44:15 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:44:25 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 14:44:27 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6 2017-6-12, 14:44:39 Warning (5) ToD request sent - No Response received;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.0;CM-VER=3.0; 2017-6-12, 14:44:40 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0; 2017-6-12, 14:44:40 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=40:5d:82:f9:01:00;CMTS-MAC=00:01:5c:68:6e:52;CM-QOS=1.1;CM-VER=3.0;Solved5.2KViews0likes7Comments