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HELP - Former ReadyCloud users cannot see shares after My.Netgear migration
Good morning, ReadyCloud is effectively down and unusable for my client. Would appreciate any help you can provide ASAP! The day of the dreaded My.Netgear migration arrived. I was able to successfully upgrade the core ReadyCloud user to a My.Netgear account, upgraded the firmware from 6.4.0 to 6.5.0, rebooted, and asked 20ish users to go through the ReadyCloud to My.Netgear account migration. I found afterwards that they did not show up under ReadyCloud's Management page as being attached to any shares. Although the My.Netgear account appeared to be correctly associated with ReadyCloud on the local admin console, I turned off ReadyCloud, and disassociated the account. I reassociated it and added one user to one share. This user had previously been a ReadyCloud account, but we transitioned her to a My.Netgear account before the disassociation. Added user to the share via email address (same address as associated with her ReadyCloud and My.Netgear accounts) from the Management pane with Read/Write permissions. Afterwards, the user received the verification email from ReadyCloud, and the envelope icon showed up on the share in the Management pane. The user successfully verified and now the envelope icon is correctly changed to the person with the cloud icon, however if you log onto that user's My.Netgear account you see that no shares are available. I repeated this process with my own email address, which had never been attached to ReadyCloud. I was correctly prompted to create a My.Netgear account, and I was able to add myself to the share with Read/Write permissions and see it while logged into my My.Netgear account with no issues. I suspect the best solution would be to permanently wipe out the old ReadyCloud accounts associated with this client and have them build fresh My.Netgear ones, but I can't find any mechanism to do so. I am certainly not going to request the customer pay for support when the system is broken on Netgear's end! Please let me know if there are any other steps I can try or any other insights you can provide. Thanks! Oscar3.5KViews0likes7Comments