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Are you going to compensate us for this non-availability of service? ? ( ORBI disconnections)
Hello, I bought an Orbi in the summer of 2017. (package 1 routeur / 1 satellite) until October 2017, I didn't have problems. But I made an update (my biggest error !) and since I have disconnections. (currently i have 2.1.2.18 firmware) I am no longer able to listen to music (Sonos) or watch Netflix. It has been 3 months now. I do not know what to do ! I understand the issue is with the Google product, If your product is not compatible with google products said it on the box. Are you going to compensate us for this non-availability of service? ? My job is to advise people for technological products. I am not in a position to recommend you product ... I am really disappointed because I find your product really interesting and well positioned Thank you Julien
Orbi RB50 very slow speed after update 2.0+
Hey guys, As you guys already know the firmware update issue on the Orbi is never ending. This is my 4th orbi set and after updating them to the latest firmware my internet speed gets cut down by 75%. Out of the box both routers work perfectly fine running RBS50 Firmware Version 1.4.0.18 but when i updated to RBS50 Firmware Version 2.0.0.74 (the auto update check says this is the latest update,which isn't) the internet speed goes down from around 250-300mbps to around 50mbps. So i decided to do a manual update to the actual latest update: RBS50 Firmware Version 2.1.1.16 but the slow internet speed is not fixed. This is not a distance issue or a hardware issue, it is specifically a firmware issue. There are hundreds of complaints on this all over the internet. What is the solution Netgear? Please stop ignoring this well-known issue. The router works perfectly fine out of the box and this has been the case my previous 3 routers, which included the AC2200 and the AC3000. I am so tired of this ongoing issue and lack of care from Netgear regarding this issue. I am in the process of manually downgrading it but for some reason, the internet is still slow. It seems like the firmware update as a whole screwed up the router. smh. I have posted pictures before and after the update. So frustrating!Update/Refresh Netgear Genie Program
PLEASE update the Genie program. It is so slow, clunky, outdated, and ugly. It's really pathetic, especially in the vain of more expensive hardware. The user experience does not match the price. It's like buying a Mercedes but the seats are made of cheap cloth. If I spend hundreds of dollars on a top of the line product, I expect the software to be excellent. Other companies have much better software. Catch up.
