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Convert from Time Warner (Spectrum) to WOW
Dear Netgear Community, I recently switched ISP from Time Warner (Spectrum) to WOW. The technician who installed my service was unable to remove the Time Warner firmware from my C3000 so that I could use it with my WOW service (despite the fact that this device has a hard reset.) He suggested that I contact Netgear to get help, but I am unable to find a method of contacting Netgear outside of this forum. So, if anyone out there can tell me what I can do to remove the Time Warner firmware (or how I can contact Netgear directly to ask them) so that I can use it with my WOW service I would really apprecate it. Thanks, Eric