The 2.5 Gig port of Orbi is limiting network speeds received by the ISP Modem
Basically what is going on is I had Xfinity Gigabit. I have my xfinity modem in bridge mode and plugged into the Orbi lan port and was getting 960MB down. and the devices on my network were getting 700+ both wifi and wired.
I have ethernet, cat 6 as backhaul, from RBS850 to RBR850.
I have an apple TV 4k wired to RBR and another apple tv 4k upstairs on the RBS. Apple TV's are both wired to each Orbi respectively and backhaul is wired
When I upgraded to Gigabit plus I discovered I didn't have the connection to the Orbi in the 2.5 Gig port. which was limiting my speed to still 960mb
As soon as I moved it to the higher speed port on the RBR I was then getting 1400mb on the orbi app speed test.
Good so far. That portion is working well and consistent.
But when I now check the speed via wifi or via my apple TVs which should be close to gig speeds they go immediately to 800mb + but then taper off and settle in at 150mb.
They will not sustain the faster speeds.
They settle in around 195mb ping is 9ms upload is at the full 42mb
Same with the wifi when either close to the router or the satellite
NOTE: I will say today it was better wireless getting 750Mb via phone test
2013 macbook pro getting 930Mb on wifi
Seems to be only the apple TV's at this point and they are wired direct to router and satellite with wired backhaul
What Firmware version is currently loaded?
Firmware Version V4.6.14.3_2.3.12
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Model:CGM4331COM
Vendor:Technicolor
Hardware Revision:2.0
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
CAT6 Enhanced 550Mhz
How are you trying to update the system?
Was trying via the Orbi app but it will not update it just says no update needed
If manually, RBS needs to be updated first, then the RBR lastly:
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
Basically what is going on is I had Xfinity Gigabit. I have my xfinity modem in bridge mode and plugged into the Orbi lan port and was getting 960MB down. and the devices on my network were getting 700+ both wifi and wired.
The modem in bridge mode NEEDs to be connected to the RBRs WAN port. Not the LAN ports.
I have ethernet, cat 6 as backhaul, from RBS850 to RBR850.
Is the RBS directly connected to the back of the RBR or is there any LAN switches or patch panels in between them?
I have an apple TV 4k wired to RBR and another apple tv 4k upstairs on the RBS. Apple TV's are both wired to each Orbi respectively and backhaul is wired
When I upgraded to Gigabit plus I discovered I didn't have the connection to the Orbi in the 2.5 Gig port. which was limiting my speed to still 960mb
You'll not see anything much over 960Mbs due to the RBRs LAN ports being only 1Gb.
As soon as I moved it to the higher speed port on the RBR I was then getting 1400mb on the orbi app speed test.
👍
Good so far. That portion is working well and consistent.
But when I now check the speed via wifi or via my apple TVs which should be close to gig speeds they go immediately to 800mb + but then taper off and settle in at 150mb.
They will not sustain the faster speeds.
They settle in around 195mb ping is 9ms upload is at the full 42mb
Same with the wifi when either close to the router or the satellite
NOTE: I will say today it was better wireless getting 750Mb via phone test
2013 macbook pro getting 930Mb on wifi
Seems to be only the apple TV's at this point and they are wired direct to router and satellite with wired backhaul
What Firmware version is currently loaded?
Firmware Version V4.6.14.3_2.3.12
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Basement is not recommended places for the main router unit, RBR. Should be on main level or 2nd level.
All that concrete and steel will cause wifi interferences and reduced wifi signal and coverage. Probably why you see some wifi reduction in performances on some devices.
What is the size of your home?
1300sq upstairs
1300sq downstars
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
"I have my xfinity modem in bridge mode and plugged into the Orbi lan port and was getting 960MB down." Confirming that you have the modem connected to the WAN port and not the LAN port here.
If other devices are working, then something to contact Apple about regarding there product.
yep also in the original post, i moved it to the 2.5g wan port
"When I upgraded to Gigabit plus I discovered I didn't have the connection to the Orbi in the 2.5 Gig Wan port. which was limiting my speed to still 960mb
As soon as I moved it to the higher speed port on the RBR I was then getting 1400mb on the orbi app speed test."
I’ll test that and see. If i set the apple tv 2 which is closest to the RBR i get 800 solid on wifi. So its def something with the wired as the other guy reported.
I have the Xfinity Router in Bridge mode and the RBR in router mode.
I have not done a full reset but ill try that next
Its crazy. If i test my apple TV wired to my RBS which is wired backhaul to RBR i get 700-900 down response 5-10ms. But after 2-3 seconds it drops to 150-200MB 😞
Speed test app just like you can use on phone. If you read previous post you will see it doesn’t do it on wifi. Only wired ethenet. Also macbook pro laptop does the same thing when wired direct to RBR. Also posted above speed from RBR to ISP is 1400mb. Its clearly something in the router
OMG. Would love to see a video recording of this. i.e. The speedometer dial actually ramps up to a very large number and then falls off within 2-3 seconds and remains low until the test finishes in 13-14 seconds? Cannot imagine anything that could cause that.
What I usually do is save the file to cloud storage (Drop Box, Google Drive, Microsoft One Driive, etc.) then send a link to the file. using the 'link' symbol in the toolbar, such as this: https://www.dropbox.com/s/yqn95nk5rtqp0mj/Mailman.mp4?dl=0
I think you quoted my post from a different thread in your OP . I have not tried updating to the latest RBR firmware that just came out a couple days ago, but am wondering if it resolves this issue. I actually got a new modem from xfinity and immediately when the tech hooked it up, had the same exact behavior. That at least rules out faulty hardware with the xfinity modem. Since we have the same firmware version as the 860 and 960 series, I'm hopeful that this will be resolved eventually with a firmware update. Let me know if you've tried 7.2.6.31 and what the results are.
No problem. Yeah, it is a weird issue and I've seen people with different models (i.e. the 960) also post about it. I updated my satellites just now to .31 but need to hold off with the router as my family will flip if I throw them offline lol. At least the workaround is easy. Since the RBR850 has no 2.5GB LAN ports, just use any of the other gigabit ports on your XB7 modem instead of the orange 2.5GB port. WiFi speeds on the RBR850 will not be faster since these modems are WiFi 6 and the RBR850 has no multi-gig LAN ports. I'll also post back after I update the router to let you know if the issue persists with the multi-gig port. I can reproduce it easily.
Yea when i had just gigabit speed internet for some reason I had my Xfinity modem 2.5 port plugged into a 1 gig port of the router and never had the drop off. Maybe I had done this because of issues but cant remember I then upgraded speed and couldn't get over 1GB. It was then I realized, oh it was plugged into the wrong port. Soon as I moved it to the multi gig port i was able to get the faster 1.4 Gig speed but then i had the drop off problem with anything plugged into the router ports. Wifi has been fine. I finally tested it with a laptop connected direct to the Orbi router and sure enough it seems to be an Orbi router problem IMHO.
