WAX630 Unable to apply RF settings

[reshift]

Hello everyone,

At our company we use 8 WAX630 AP's (firmware 10.4.0.5, installed on March 21), managed through InSight. The AP's are all connected via 2 x MS510TXUP's.

Since (about) 3 weeks we receive alert mails from InSight (1 - 10 times a day), with the subject:

NETGEAR Account Alert:Device Command Failure

This happens throughout the whole day, with different AP's.

In the emails we see this alert:

Device Name: rdngap0001
Network Name: Reshift HQ
Serial Number: 6LD21851A0445
Model: WAX630
Failure Reason: Unable to apply RF settings for device rdngap0001.

When we receive this alert, most of the times, the devices connected with this AP are disconnected.

Does anyone know a solution for this?

Kind regards,

Martijn Broeders
Reshift Digital B.V.

[BasuKhodanapur]

Hi @reshift ,

We got your issue details; I will take this case forward with team.

If I need more details, I will connect with you.

Thanks,

Basavaraj

[BasuKhodanapur]

Hi @reshift,

Can you please enable SDM port of the AP which has issue.

Please refer screenshot to enable SDM port from insight. 

Please dm me the details.

Thanks,

Basavaraj

[LegcyLegend11]

Was a solution ever found? I am having the same issue.

[Pramendra]

Hi @LegcyLegend11 

Just for confirmation, is your AP running the latest firmware?

[schumaku]

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@LegcyLegend11 wrote:
Was a solution ever found? I am having the same issue.

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Does "same issue" apply to a WAX630 (as per the subject), or the WAX610Y (tagged using the associated product selection)?

[LegcyLegend11]

Yes all firmware is up to date.

[LegcyLegend11]

WAX610Y

[EdgarZe]

Has there been a solution for this issue? I am facing this with WAX610 and WAX630 regularly.

Running the latest formware.

[NAhDA]

I have started seeing the same notifications for one of my APs too., firmware is current at 10.8.6.3