How to remove router from my Netgear Armor account?
I have seen similar threads to my issue in this forum, but none that indicate a successful resolution:
I recently purchased an Orbi 7 system; unfortunately a couple of my more important WiFi devices aren't working well with it so I intend to return it to the local store where I bought it. I was able to remove the two satellites from my Netgear account myself, but the Orbi 7 router required me to contact Netgear support due to the 1-year Armor subscription that came with the router and automatically activated when I set up the router via the Orbi app.
With Netgear support's help, I was able to get the router removed from the My Netgear account I have (about two weeks ago), but when I go to armor.netgear.com, the Orbi 7 router is still associated to my Armor account (the subscription shows as Expired). I contacted Netgear online support again, but this time they were unable to help remove the router from my Netgear Armor account, only stating that if someone buys the Orbi 7 system from the store again, the router will associate with that person's Netgear Armor account at that time. However, this thread (Netgear Armor tied to previous owner - NETGEAR Communities) seems to indicate that this is not actually the case.
Has anyone been able to successfully get a router removed from their Netgear Armor account, and if so, can you please explain how?
Re: How to remove router from my Netgear Armor account?
As a follow-up, since contacting Netgear online support via chat did not help to resolve my problem, earlier this week I tried sending an email to servicesupport@netgear.com describing my problem (router removed from My Netgear account but not from Netgear Armor account). This resulted in yet another ticket being generated, and this morning I awoke to an email reply from Netgear support saying in part "rest assured that the device has been successfully removed from your account. We will now close this case"
And of course, the ticket has been closed before I have any chance to reply that the device still shows up in my Netgear Armor account. I tried to reply via email to a previous ticket (that again, had been closed without resolution), but got no response to that reply so I assume once a ticket is closed any email replies go nowhere (despite the response from customer service saying to reply directly to the email).
At this point, I'm getting really frustrated and not sure what else I can do. I don't have a separate account with Bitdefender (only through Netgear Armor) so I don't see a way to contact their support to see if they can help.
@KevinLiT, can you direct me to how to resolve my problem? Contacting normal customer service is not sufficient.
