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Anonom's avatar
Anonom
Guide
Nov 10, 2019

1 device cannot connect to new network

I installed a new mesh router yesterday (Netgear Orbi AC1200/RBR10 ) using the same SSID and password my previous router had. All my devices (around 10 of them) all work fine whether wired or wireless. My Chromebook connects but has no internet access or access to anything local (like the router). It has 5 bars for the signal. The Chromebook can connect to other wifi networks and works fine.  When I connect to the guest network the Chromebook works fine. 

I tried:
Resetting the router and satellite
Powerwashing (factory resetting) the Chromebook
Giving the Chromebook a reserved IP from the router (Chromebook did get the designated ip)
Forgetting the network and re-adding it on the Chromebook
Verified that the "access control" was not blocking this device

Changing the DNS server on the Chromebook and router

Checking the log. I don't see anything odd. 

Turning off the Netgear Armor

 

In Chrome when I try to go to a site it says no internet and lists error DNS_PROBE_FINISHED_NO_INTERNET.

17 Replies

  • Can you manually enter in DNS addresses into the Chrome books networking settings to see if this helps any? Enterin ISP DNS or 8.8.8.8

    • Anonom's avatar
      Anonom
      Guide

      I had previosuly tried the "Google servers" setting for DNS server on the Chromebook.  I manually put in 8.8.8.8 but get the same error.  

      • FURRYe38's avatar
        FURRYe38
        Guru

        What is the Mfr and model# of the ISP modem the NG router is connected too?

         

        What are the security mode settings you are currently using on the RBR? WPA2 and AES only or a mixed mode?