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Forum Discussion

rolandbarnes981's avatar
Jun 24, 2021
Solved

2.4Ghz network disappeared in office

Hi there all,

 

Any feedback appreciated - I have the three pack RBK53S and have been overall very happy with it.

 

It was purchased to extend the wifi down to the bottom of the garden into a home office at about 25-30M.

 

One satellite is in the bedroom window and joins well with the one in the office.

 

My phone only has 2.4Ghz wifi and used to have a very good signal down in office, but this has now disappeared, it cannot see the Orbi network even when adjacent to the Satellite.

 

I have changed wifi channels to no aval for the 2.4Ghz band.

 

5Ghz is very fast and full speed down in office, it does drop a few times a day but I can cope with that - just want to know what's happened to the 2.4Ghz channel ??

 

Any feedback or advice appreciated.

 

Many thanks in advance.

 


  • rolandbarnes981 wrote:

    My phone only has 2.4Ghz wifi and used to have a very good signal down in office, but this has now disappeared, it cannot see the Orbi network even when adjacent to the Satellite.

     


    Does the phone connect to the Orbi 2.4G band in the house?

    What happens if you swap the two satellites (window and office)?

4 Replies

  • What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    Has a power off for 1 minute then back ON with the Orbi system been performed since last update?

     


  • rolandbarnes981 wrote:

    My phone only has 2.4Ghz wifi and used to have a very good signal down in office, but this has now disappeared, it cannot see the Orbi network even when adjacent to the Satellite.

     


    Does the phone connect to the Orbi 2.4G band in the house?

    What happens if you swap the two satellites (window and office)?