Altice One

Question

CAn someone help me. I bought the Orbi RBK50 and I have Altice one through optimum. I have 3 cable tv boxes that have the WiFi built in to them along with 4 Ethernet ports on the back.&nbsp;
pluggin the new router into the back says it’s &nbsp;connected but will not let it see the internet. Is there anyone that can give me steps to fix this if possible?

FURRYe38 · Answer

Modem Combo Units:Couple of options,1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem leaving it in router mode and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&amp;app=desktop

Dean83169 · Answer

I have the Sagemcom DGCI384. I have to call my isp which I think they want me to pay a premier tech service because it’s not one of their devices. Wondering since it’s a cable modem if another option would be to split the service before it comes to my house and add a cable modem so I would have 2 services and not be going through their modem.

FURRYe38 · Answer

Another suggestion would be to find a modem only device that your ISP supports. Find something with out a built in router with the modem. Just a modem only.&nbsp;
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Good Luck.&nbsp;

Dean83169 · Answer

I have called Optimum, they cannot bridge the router, its built in pass through mode they said. They also cannot disable the wifi either, only stop broadcasting the SSID. I asked about installing another modem before it hits their equipemtn but they said I would have to register it and then its $50 a month for that. UGH! I cant believe I am stuck with this without having to rip all the stuff out of not use my netgear product.

FURRYe38 · Answer

Wow, talk about nickle and diming users.&nbsp;
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Well if they can stop broadcasting the SSID on there modem, might help.&nbsp;
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I have a friend on Optimum and we are going thru similar issues. He did ask them and they do allow for user bought modems. He did check again and asked them about a Arris SB6183 and they said that was supported. Possible you got ahold of someone not interested in working a deal for you. Others on dslreports.com mention using stand alone modems on Optimum ISP. You may want to try a higher level tech support.&nbsp;
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Altice One

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