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Nikon164's avatar
Nikon164
Aspirant
Jan 14, 2018

Android/2.4-5 GHz switching potential fix

Good afternoon!

 

For those having problems with Android/5 GHz devices dropping the wifi and picking it back up immediately, I have found a temporary solution. The problem with the LG G5 and Pixel was that it was switching between 2.4 and 5 GHz connections regularly. On the Orbi, you cannot separate the SSID's for each frequency so I just disabled the SSID on the 2.4 GHz network. I then chose "forget network" and reconnect my 5 GHz capable devices to the only SSID showing which was 5 GHz.  All devices connected to 2.4 GHz stayed connected and the loss of signal quit happening. I suspect that the 2.4 seemed to be slightly stronger between walls so the strongest signal would vary between 2.4 and 5 GHz. Here is my configuration below. So far it has been up and running with no dropping or Orbi restarts for 18 hours.

 

Firmware: 2.1.2 10 Beta

 

 

 

5 GHz
Android
dropping
restarts
Troubleshooting
wifi

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 16, 2018

    Hello Nikon164

     

    Thank you for this feedback I will report your workaround to the engineers may help with the correct fix.

     

    DarrenM

    • Nikon164's avatar
      Nikon164
      Aspirant
      Feb 05, 2018

      Netgear,

       

      I am sorry to say that this also did not work. It had the same problems as most of the other firmwares and configurations. I am done. The number of productive hours lost has now exceeded the value and utility of the product. Bought a Velop last week with no drops, restarts, or issues with Android. It really is too bad that you guys haven't figured the firmware and bugs out yet after the product has been out for so long. Done with Netgear now.