NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

bolingde's avatar
Oct 30, 2018

Another smart plug question

I have a smart plug and like most it only works at 2 4G. Yes it seems like it should work with the 2.4 channel on the orbi but it doesn't, because the Smart Life app states "it will only work on 2.4g networks". When I turned on the 2.4 and connected my phone to it worked fine. I'm thinking that the smart plug may only see the 2.4 but the phone(with the app) is on the 5g network. It seems like when I first had it set up (I've moved) the orbi would let you have a 2.4 guest network or something (I needed that because the orbi and samsung was having problems) and way I don't see that option or any other way to have the plug and app on the same network. Would like to hear suggestions.

3 Replies