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Forum Discussion
Anyone else want a refund for the Orbi that Netgear is slowly bricking via Forced Firmware?
So in the past day since updating to the latest firmware, my devices are losing connectivity 2-5 times per hour. What in the world did you guys do? Send out firmware to basically brick our $400 route...
Just curious if you reverted back to older FW to see if the problems continued?
Refund!
Anybody have luck in getting their money back for their flawed ORBI system?
I doubt it somehow. The answer would be to roll back to a stable firmware version.
Already tried rolling back to an earlier software version with the support team. It didn’t work!
I'm just about ready to demand a refund myself.
I just tried rolling the Orbis back, manually, to the v2.0.0.56 firmware - since it now appears the Netgear support site is showing THAT as the "latest version".
Already though, I'm reminded why I didn't like this firmware release; can't see which clients are connected to which Orbi satellite on wi-fi -- and seeing the issue with my iPhone 7 where it chooses the 2.4Ghz wi-fi instead of 5Ghz for no good reason. (My wife's iPhone 7 in the same room selected 5Ghz!)
I'll give this a try for a few days just to see if it's more stable.... but all my I.T. buddies (I work in I.T. myself) are chiding me for buying the Orbi instead of a Ubiquiti setup. I'm starting to agree.
bhart0531wrote:Refund!
Anybody have luck in getting their money back for their flawed ORBI system?
Yes, I have. And, I have a way to reproduce the issue - see this post.
If you point Netgear to this post, and make him go through the test case described (or similiar), there will be no way for them to resolve the issue. Demand a refund. I did, and I got one.
