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Forum Discussion
App login fails on a new phone
I broke the screen on my old phone and I'm trying to set up the app on my new phone.
My old phone runs but I can't see the screen.
When I try to log into the app on my new phone, nothing happens. The login button brings up a circling action for a few seconds then it goes back to saying Log in.
I was getting an audible notification on my old phone, but after a password reset that no longer happens.
But the new phone still wont log in.
I am connected to the router network.
4 Replies
Use a Web browser and access http://orbilogin.net/ while connected to the same (W)LAN. Ensure password is working, or run over a password lost process in case. Otherwise it's to easy to get lost in the dark.
New phone is similar platform,e.g. Android or iOS?
Both phones are android
orbilogin.net and http://www.routerlogin.com both work but they use the admin account and password for the router.
The app asks for my netgear login instead though.
And thats correct as I can login on my PC and I am using the same lastpass supplied value on the phone and PC.Not to mention the confirmation alert I was hearing on my old phone before I changed the password.
So the password is working but there's some sort of 2 factor identification going on that I can't access on my new phone without being signed in already.
Bump - still can't log in to the phone app.
The netgear password is correct but some sort of 2 factor authenticationis preventing me from logging in.
If anybody knows how to turn that 2 factor auth off please let me know because I can't find anything on the netgear site.
I had have the orbi app on my iphone for a few months. I have "face-id" login as the admin. I do have an email and login password for netgear but that isn't the admin password. The odd thing is my husband wanted the admin password on his phone so originally I thought the netgear pw was the same thing, gave it to him and it worked. But now, I want to use the orbi app on my new upgraded iphone. It will not let me get past the admin login screen and says PW incorrect. Should I start over and let the app on new phone "add new orbi"? I'm not sure what to do.
