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Forum Discussion
Armor on Orbi questions (activation issues and another question)
Hey gang,
Just upgraded my Orbi to the latest firmware and, when I try to activate Armor, I keep getting the error message "Device is off-line" (see screenshot). What I've done so far: 1...
My issue activating Armor was fixed by most recent update of Orbi app on my android phone. After this app was updated I was able to activate Armore on my Orbi (90 day trial for now). Of course I immediately got notification prompting me to buy it but we'll see about that - I still want to figure out what this service is even doing (and will monitor my network performance for a while first to see if this has any negative impact on speed etc). By the way, at least some visibility to this service is available via https://armor.netgear.com where you can allow access to your router and then get some idea/confirmation at least regarding what it thinks is secured etc.
thank you - i have the latest version of the orbi app and still have this issue.
also, in regards to the armor.netgear.com link, it says that i have no assosiated routers when i login?
faizankhan85 wrote:
thank you - i have the latest version of the orbi app and still have this issue.
also, in regards to the armor.netgear.com link, it says that i have no assosiated routers when i login?
Sorry, no idea why you still can't activate (I'm very new to Orbi and Armor). My guess regarding your other question is that once you manage to activate the router then you should see it at armor.netgear.com (there must be some dependency between those steps - nothing else would make sense).
i remember today when i first tried to activate it, it was going through the appropriate steps but then stopped, after restarting everything i keep getting the device is offline comment.
i hope someone from netgear can assist.
faizankhan85 wrote:
also, in regards to the armor.netgear.com link, it says that i have no assosiated routers when i login?
If you login to mynetgear, can you see your router there?
Many of these add-on services and features depend on having the hardware registered there.
hi thanks
yes its already registered - just checked again with the link you kindly provided.
Ok update on this. Such a happy netgear customer (not). So I tried turning off Circle, and turning on Armor, but that did not help. I tried a basic reboot, that did not help. So I turned cicle back on and was back to where I had started. I went and took a shower. By the time I got out of the shower, the family was planning my demise as the network was down. I pick up my phone and our WiFi was gone, replaced with the defult orbi wifi and not handing out IPs. I had to do a factory reset to get ip up and running again. But hey armor turned on after that.
