NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

evil_mike's avatar
evil_mike
Apprentice
Mar 01, 2019

Armor on Orbi questions (activation issues and another question)

Hey gang,   Just upgraded my Orbi to the latest firmware and, when I try to activate Armor, I keep getting the error message "Device is off-line" (see screenshot).  What I've done so far: 1...
Installation
NETGEAR Armor
Troubleshooting
martinhj's avatar
martinhj
Luminary
Mar 28, 2019

I have just updated my Orbi to the new firmware and when I try and activate Armour using the ios app I get "Error Invalid input,Please login again" when it tries to activate the acocunt. Any ideas?

 

    • martinhj's avatar
      martinhj
      Luminary
      Apr 01, 2019

      Well I posted on tha Armor forum and got no replies either...Guess I will never be using Armor on my Orbi!!!!!

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 01, 2019

        Hopefully one of the forum moderators can help. 

        martinhj wrote:

        Well I posted on tha Armor forum and got no replies either...Guess I will never be using Armor on my Orbi!!!!!

         

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Apr 01, 2019

    Hi martinhj

     

    Welcome to NETGEAR Community! 

     

    Was this working prior the firmware update? Please PM me your email address and device serial number. 

     

    Regards, 
    Blanca 
    Community Team

    • cdavis11's avatar
      cdavis11
      Initiate
      Apr 02, 2019

      I've got armor set up and it has been running fine for the past couple of weeks, however I do have a strange issue with the Armor web portal reporting all of my LAN devices "threats blocked" as "Server Problem"

       

      Is anyone else seeing this?  I can't seem to find any documentation on it.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 02, 2019

        https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor

        cdavis11 wrote:

        I've got armor set up and it has been running fine for the past couple of weeks, however I do have a strange issue with the Armor web portal reporting all of my LAN devices "threats blocked" as "Server Problem"

         

        Is anyone else seeing this?  I can't seem to find any documentation on it.