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Forum Discussion
evil_mike
Mar 01, 2019Apprentice
Armor on Orbi questions (activation issues and another question)
Hey gang,
Just upgraded my Orbi to the latest firmware and, when I try to activate Armor, I keep getting the error message "Device is off-line" (see screenshot). What I've done so far: 1...
TechGuru1986
Apr 05, 2019Initiate
You should go to the Orbi app on your phone and activate Armor from the Security Tap after you update the Orbi's firmware. The activation was successful and active for me. However, after activating Armor, I begin to experience frequent internet disconnection from the Orbi. Not only I got a disconnection from the internet on my PC which wired directly onto the router but also wireless connection was also lost. I reboot the Orbi and the connection returns for a little bit then disconnects again out of the blue. The issues forced me to perform a full reset of the Orbi and the Armor was gone out of my account. After a full reset of the Orbi, you would have no problem reconnecting your devices back to wifi if you keep all the wifi credentials(SSID, Password, Type of encryptions(WPA2) etc..) the same as before. Most of the times, your devices will re-connect to wifi automatically. In my case, I will just leave Armor not active for now and see if my internet connection still drops for a while. I also use a Circle device on my network right now, therefore I am not sure if the Circle Parental Control device has anything to do with the interference of the Armor and causes the internet to disconnect. Hope this helps! It is really bad if Netgear's new feature Armor is the cause of wire and wireless network disconnection.
- Wigwam00Apr 06, 2019Aspiranti have the same exact problem. nice to know its a netgear problem
- FURRYe38Apr 06, 2019Guru - Experienced User
Be sure to post about any Armor problems in the Armor forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
Good Luck.
Wigwam00 wrote:
i have the same exact problem. nice to know its a netgear problem- DexterJBApr 08, 2019NETGEAR Moderator
Hi all,
The "Server Problem" issue has already been reported and is being worked on. As mentioned by FURRYe38, for Armor specific issues, please do post on the dedicated board.
Thanks,
Dexter