Our Orbi RBR50 was working great. However, I needed a static IP address for work. Once I got the settings from the ISP, I updated the settings with the app. Having done that, now the router loses internet access every morning and must be rebooted. And when I check the IP address with whatsmyip.org it doesn't show the static IP I need to use. And I can't access what I need to for work (403 error). I had some problems with the set up using the MAC address of my computer not the router. Now it is using the default MAC address, which is differs from that listed on the router by the last letter. Any ideas why this is happening and how I can access my static IP and not have to reboot every morning? Should I perform a factory reset? Should try resetting the router settings using the app walk-through? Orbi RBR50 with 1 satelliteFirmaware: 2.5.1.8Mac OS

It is not clear (to me) how a "static IP" from an Internet Service Provider (ISP) actually works. I have a sense, however, that the ISP must maintain a table of MAC addresses with corresponding IP addresses. In "network talk", the ISP knows which MAC address a packet comes from. I would even venture to say that as far as the ISP is concerned, the customer should not have to quite using DHCP to have an IP address "that never changes." How about calling the ISP and asking them directly, "What MAC address do you have associated with my Static IP address?" and "Am I supposed to SET this IP address on my equipment, or am I supposed to continue using DHCP and can be confident that the IP address I get will never change?"

FURRYe38 wrote:The CTC is a managed switch, not a router:"GSW-1005MS is a managed Gigabit Ethernet CPE switch"Yes, indeed, managed up the wazoo! I find the diagram on page two confusing. What sort of "switch" has ethernet ports that can go to routers, IP cameras, televisions, IP phones? This is the first time I've come across "DHCP snooping/relay option 82".

What is the Mfr and model# of the ISP modem the NG router is connected too?Are you setting the Static IP address ON the RBR on the Internet settings page or leaving the RBR set for DHCP to get the IP address from the ISP? If you haven't reset the RBR since the last update, one maybe needed. I would use a wired PC and web browser to walk thru the setup wizard with the RBR. carladj wrote:Our Orbi RBR50 was working great. However, I needed a static IP address for work. Once I got the settings from the ISP, I updated the settings with the app. Having done that, now the router loses internet access every morning and must be rebooted. And when I check the IP address with whatsmyip.org it doesn't show the static IP I need to use. And I can't access what I need to for work (403 error). I had some problems with the set up using the MAC address of my computer not the router. Now it is using the default MAC address, which is differs from that listed on the router by the last letter. Any ideas why this is happening and how I can access my static IP and not have to reboot every morning? Should I perform a factory reset? Should try resetting the router settings using the app walk-through? Orbi RBR50 with 1 satelliteFirmaware: 2.5.1.8Mac OS

Hi,Modem from ISP: CTC managed gigabit ethernet switch GSW-1005ms+ct002I set the static IP on the internet page. I have reset (updated settings) and rebooted many times since getting the static IP. Are you suggesting I use the setup wizard walkthrough?Thank you!Carla

Yes, try the reset and walk thru the setup wizard. This time, don't set the static on the RBR, let the wizard configure the RBR. Then check the RBR for operation to see if the internet still drops or not.

Assigned a Static IP - now dropping access daily

17 Replies

FURRYe38
Guru - Experienced User
Mar 24, 2020

What is the Mfr and model# of the ISP modem the NG router is connected too?
Are you setting the Static IP address ON the RBR on the Internet settings page or leaving the RBR set for DHCP to get the IP address from the ISP?

If you haven't reset the RBR since the last update, one maybe needed. I would use a wired PC and web browser to walk thru the setup wizard with the RBR.
carladj wrote:
Our Orbi RBR50 was working great. However, I needed a static IP address for work. Once I got the settings from the ISP, I updated the settings with the app.

Having done that, now the router loses internet access every morning and must be rebooted. And when I check the IP address with whatsmyip.org it doesn't show the static IP I need to use. And I can't access what I need to for work (403 error). I had some problems with the set up using the MAC address of my computer not the router. Now it is using the default MAC address, which is differs from that listed on the router by the last letter.
Any ideas why this is happening and how I can access my static IP and not have to reboot every morning?

Should I perform a factory reset?
Should try resetting the router settings using the app walk-through?

Orbi RBR50 with 1 satellite
Firmaware: 2.5.1.8
Mac OS
- carladj
  Aspirant
  Mar 24, 2020
  Hi,
  Modem from ISP: CTC managed gigabit ethernet switch GSW-1005ms+ct002
  I set the static IP on the internet page.
  
  I have reset (updated settings) and rebooted many times since getting the static IP.
  
  Are you suggesting I use the setup wizard walkthrough?
  Thank you!
  Carla
  - FURRYe38
    Guru - Experienced User
    Mar 24, 2020
    Yes, try the reset and walk thru the setup wizard. This time, don't set the static on the RBR, let the wizard configure the RBR. Then check the RBR for operation to see if the internet still drops or not.
Retired_Member
Apr 01, 2020
Firmaware: 2.5.1.8.........ouch

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Assigned a Static IP - now dropping access daily