HELP! We have not been able to log into our bank website for 10 days now! I am pretty sure it is an orbi issue. I've connected my computer directly to our modem (arris surfboard sb6190) and can login fine. We can get to the bank's main website, but can't log into our accounts. We keep getting the connection time out error. When I click on the windows diagnostic tool, it troubleshoots and then says "your computer appears to be correctly configured, but the device or resource (online.my100bank.com) is not responding. " The public bank website is www.my100bank.com. We enter our login info to get to our account and this is when we get the error. We get the error across all devices when connected to our wifi. I have talked to the bank and there are no issues on their end. Our ISP is Xfinity and there are no issues there either. Orbi firmware is up to date. Any advice would be appreciated! Thanks!

Do you have Disney Circle or Bitdefender Armor activated?

I neglected to ask, was it working correctly prior to 10 days ago?If so, "what changed" about 10 days ago?

We have disney circle activated but have had circle for years before we got the Orbi (december 2019). It's just now through our Orbi. And nothing changed. We just stopped being able to get on. Bitdefender is not active. I did the 30 day free trial, but didn't extend it.

I do have college kids home that have connected to wifi as well as middle schoolers that are now doing schoolwork online. But that all started a month ago.

Is this a Windows computer that was connected directly to the modem?If so, it might be worth a brief experiment. Open the Control Panel, Network and Sharing, click "Change Adapter Settings" on the left menu, Double Click on whichever network adapter is being used right now (ethernet or WiFi), click on Properties, click on Internet Protocol version 4 TCP/IP, and then Properties. (whew) At this point, you should be at a screen where you can tell Windows to use a specific DNS server rather than the default (the Orbi). Two popular DNS servers are 1.1.1.1 and 8.8.8.8 The bank web site may be attempting to open a pop up window and web browser is not resolving the address correctly, perhaps because of an issue with the Orbi DNS processing. If this is happening, then changing from using the Orbi DNS server to these other servers may fix it. The reason I asked about "10 days ago", is there is a raging discussion right now about the latest firmware, 2.5.1.8 and various issues. Some people see "absolutely nothing" and others are finding their Orbi systems unusable. If your Orbi firmware was updated 10 days ago, most of us would zero in on that and say, "go back!"

banking website issues | NETGEAR Communities

21 Replies

CrimpOn
Guru - Experienced User
Apr 19, 2020
Do you have Disney Circle or Bitdefender Armor activated?
- ellenwein
  Aspirant
  Apr 19, 2020
  We have disney circle activated but have had circle for years before we got the Orbi (december 2019). It's just now through our Orbi. And nothing changed. We just stopped being able to get on. Bitdefender is not active. I did the 30 day free trial, but didn't extend it.
  - ellenwein
    Aspirant
    Apr 19, 2020
    I do have college kids home that have connected to wifi as well as middle schoolers that are now doing schoolwork online. But that all started a month ago.
CrimpOn
Guru - Experienced User
Apr 19, 2020
I neglected to ask, was it working correctly prior to 10 days ago?
If so, "what changed" about 10 days ago?
FURRYe38
Guru - Experienced User
Apr 21, 2020
What model Orbi do you have?

I noticed that your URL you inlucded is malformed.
Be sure your using https://www.my100bank.com

Seems to work here, though it was slow to load for me.
- ellenwein
  Aspirant
  Apr 21, 2020
  We use RBR10. The public website works. It's when I enter login info to access my accounts that I get the error.
  - FURRYe38
    Guru - Experienced User
    Apr 21, 2020
    Have you cleared all browser caches before going to that site? Also might clear out any saved PWs as well.
    What browser are you using? Seems like this maybe a browser or web site issue.

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