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Forum Discussion
BRS_wanlan_conflict.html issue
I have a BRS_wanlan_conflict.html issue on some sites including the Orbi web based admin page. So the following is recommended but does not work:
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Your ISP modem will already have a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
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Unfortunately:
1. AT&T no longer supports transparent bridge.
2. Turned off the all wifi radios on modem. Setting DMZ/ExpoosedHost or IP Pass-Through will cause both systems to crash and you will need to do a hard reset. I confirmed with AT&T they do not really support this anymore.
3. You cannot access the routers web based page since it will give you the very error you are trying to fix in the first place.
admin and password do not work when the orbilogin.com redirects to http://orbilogin.com/BRS_wanlan_conflict.html and brings up a user name password prompt. http://192.168.1.1 or http://10.0.0.1 gives the same result.
Is there an actual solution for users with AT&T?
24 Replies
What is the model# of the modem? Try a different modem by chance if DMZ is causing the modem and Orbi to crash.
I would configure the Orbi for AP mode.
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
You can review and try this if you have the ability:
krohleder wrote:I have a BRS_wanlan_conflict.html issue on some sites including the Orbi web based admin page. So the following is recommended but does not work:
---
Your ISP modem will already have a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.---
Unfortunately:
1. AT&T no longer supports transparent bridge.
2. Turned off the all wifi radios on modem. Setting DMZ/ExpoosedHost or IP Pass-Through will cause both systems to crash and you will need to do a hard reset. I confirmed with AT&T they do not really support this anymore.
3. You cannot access the routers web based page since it will give you the very error you are trying to fix in the first place.
admin and password do not work when the orbilogin.com redirects to http://orbilogin.com/BRS_wanlan_conflict.html and brings up a user name password prompt. http://192.168.1.1 or http://10.0.0.1 gives the same result.
Is there an actual solution for users with AT&T?
I am using the Orbi RBR50 with the AT&T modem which I must use with the service. I cannot use another modem.
Try AP mode then. Should work. A reset on the RBR maybe needed. I would manually configure the RBR with it disconnected from the modem first. Set a new IP address, 192.168.1.50 on the RBR for AP mode so you will always access the RBRs web page at this address. Set your modems default IP address range to 192.168.1.100 to .200. Save all settings then reboot the RBR and connect the WAN port to the back of the modem.
I talked to AT&T support and they indicated that the Orbi mesh network is incompatible with AT&T Uverse. So there is no real resolution at this time. I am frustrated with both Netgear and AT&T.
krohleder wrote:I talked to AT&T support and they indicated that the Orbi mesh network is incompatible with AT&T Uverse.
That doesn't seem accurate. Other users here have AT&T Uverse working with their Orbi. This is another community thread of someone who had the same BRS_wanlan_conflict error as you but was successful in reconfiguring their Orbi in AP mode: https://community.netgear.com/t5/Orbi/BRS-wanlan-conflict-html-with-orbi-and-connecting-to-webpages/m-p/1883383/highlight/true#M86554
We should be able to help you configure your Orbi into AP mode, using a computer and browser, and after a factory reset. Something we don't understand is causing these BRS_wanlan_conflict errors from a browser during the Orbi setup. Have you tried using your phone's browser instead?
Alternatively, after a factory reset I'm guessing the Orbi app should also be able to setup into AP mode. You might get better instructions in the Orbi app community forum on how to do this.
I was searching around and it may not be possible to use the Orbi app after a factory reset to setup in AP mode. However, I did find this old post from someone trying to do the same thing and setup in AP mode while not being able to use a browser (and also with AT&T Uverse!).
The suggestion is to factory reset, then configure your Orbi using a web browser while NOT CONNECTED to your AT&T modem: https://community.netgear.com/t5/Orbi/Help-changing-Orbi-to-AP/m-p/1710706#M53248 . By not connecting to your modem you avoid whatever problem is causing BRS_wan_conflict, allowing you to configure your Orbi into AP mode.
