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Forum Discussion

julescurty's avatar
julescurty
Aspirant
Jul 18, 2022

Can’t connect to Orbi LBR20

When I first set the router up we had IPads, smart tv and phones connected to the Orbi router now we can’t get any device to connect to it. The signal available is not the strongest but it pulled it very well when first set up. I have reset the router multiple times but with no success. Is there something I’m missing to get it back to supporting devices? Is there a way to test to see if anything internally has failed?

4 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jul 18, 2022

    Do you have a device that can connect to the router with an Ethernet cable?

    (desktop? laptop? TV? )

    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jul 18, 2022

      There is a difference between 'reset' and 'factory reset'.

      • Reset causes the router to reboot, but does not change any configuration settings
      • Factory reset erases all user configuration, which includes changing the WiFi SSID/password back to what is printed on the product label.

       

    • julescurty's avatar
      julescurty
      Aspirant
      Jul 19, 2022
      We have a laptop that can connect with ethernet but I went ahead and purchased Gearhead support yesterday and they walked me through reconfiguring the Orbi. Worked great rest of the day yesterday now this morning the light ring around the top is a violet color and there’s no internet service again. Suggestions?
      • julescurty's avatar
        julescurty
        Aspirant
        Jul 19, 2022
        Did a reset and internet is back up. Sorry to sound like the boy who cried wolf but after spending over an hour on the phone yesterday with tech support and getting a purple light this morning I was not happy to say the least. Still figuring out our Orbi but we like it so far.