Can not find Router

Question

Recentely just bought the Orbi RBK50 - AC3000. I followed all the steps as listed on the webpage https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite

I get up to Step 9, the Satellite has a solid blue light. When I go to step 10, connect via wifi on the IPhone app, I receive a message stating "Router not Found." I look at available SSID, looking for mine ORBI63, and it is not listed.

I've redone the steps numerous times with the same results. Any help is appreciated

Hardware

Netgear Orbi RBK50 with Satellite

ISP

Optimum Online

ISP Modem ARRIS TM1602

CrimpOn · Answer

Just to be clear:Premier79&nbsp;wrote:I get up to Step 9, the Satellite has a solid blue light. (and then goes out???)In Step 10, you connect to the Orbi network before running the Orbi app?&nbsp; (Under "Settings-&gt;WiFi")???&nbsp;Correct?

Premier79 · Answer

Step 9 satellite stays lit bluestep 10 can't connect to the network. Ssid isn't listed

michaelkenward · Answer

Check that it isn't a distance thing.
&nbsp;
How far is the satellite from the router?
&nbsp;

CrimpOn · Answer

I guess the instructions are correct (they ARE on the Netgear web site), but it is not the procedure I followed.&nbsp;I first powered up the Orbi base unit, RBR50, and connected to it.&nbsp; After I got the router configured, then I had the satellite in the same room and synced it to the router.&nbsp; Finally, I moved the satellite to its remote location.&nbsp; Since the procedure omits any "sync" step, it appears that Netgear pairs the satellite and router as part of the manufacturing process.&nbsp;I also do the initial setup with a wired computer rather than WiFi, which is becomming less common as fewer customers have desktop or laptop computers.

Premier79 · Answer

I tried it one floor above the router and in the same room as router.&nbsp; Same issue

Forum Discussion

Can not find Router

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