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bdriessen's avatar
bdriessen
Tutor
Apr 18, 2020
Solved

Cannot connect wireless with Sonos PLay 1 on Orbi RBK13

I have seen several topics on issues with Sonos and Orbi, but none of them helped me. I am unable to connect my Sonos Play 1 to my new Orbi network I have the RBK13 AC1200 with firmware V2.3.6.18 and the Sonos Play1 speaker (I have 2, both wont connect). Wired connection works fine, but once I disconnect the wired connection, the Sonos disappears from the network. I factory reset the Sonos. During installation using the Sonos app, I find the sonos using Bluetooth, but once it asks which wireless network I would like to connect with, it throws an unexpected error. Are there specific setting I need to use on Orbi. I put my route in bridge mode to the Orbi.

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 20, 2020

    Are you using the same SSID name and PW on Orbi that you had use prior on your old wifi router? 

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 20, 2020

        Try to disable the wifi security temporarily on the RBR. Then try to connect the Sonos to the system. Does it connect at all? 

        Then re-enable WPA and TPIK. Does it connect any? Then try WPA2 and AES only...