Can't access internet through wifi

Question

Moved hardware to new home, now can't access internet. Orbi and Arris modems were disconnected for several months during the move.

Hardware: Arris SB6183 modem, Mediacom provider. Internet connection good via ethernet on PC.

Orbi and satellite worked well at previous house. Seemed to set up normally as all ios devices connected automatically. But, receive 'SSL error' or 'A server w/ the specified host name could not be found' on all sites.

Reset to factor default settings and set up from scratch again but still no wifi internet.

Have exhausted all site and UTube troubleshooting suggestions.

Thanks in advance for any ideas.

michaelkenward · Answer

Scarbar&nbsp;wrote:
The Surfboard modem only has one ethernet out port and it is connected to the switch which powers all my gear, AV, streaming box, NAS, etc.

Switch between modem and router is wrong.
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The router has to handle the traffic to those other devices. The modem can't do it unless it is a modem/router, but that adds another issue that we can come back to if you do have a modem/router. (Unlikely if it has a single Ethernet port.)
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It goes like this:
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internet &gt; modem &gt; router &gt; switch &gt; stuff
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If there are spare ports on the router, you can use them as well as the switch.
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michaelkenward · Answer

Start&nbsp;from basics.
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Can you get the Arris SB6183 modem to connect to the Internet on its own?
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Is that what thnis means?
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Scarbar&nbsp;wrote:
Mediacom provider. Internet connection good via ethernet on PC.

If this is hardware that&nbsp;you have moved from one place to another, you should "factory reset" everything and set them up from scratch. They need to forget your old internet settings.
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Be sure to restart your network in this sequence:

Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it connect.
Turn on computers and rest of network.

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FURRYe38 · Answer

What Firmware version is currently loaded?

Scarbar wrote:
Moved hardware to new home, now can't access internet. Orbi and Arris modems were disconnected for several months during the move.
Hardware: Arris SB6183 modem, Mediacom provider. Internet connection good via ethernet on PC.
Orbi and satellite worked well at previous house. Seemed to set up normally as all ios devices connected automatically. But, receive 'SSL error' or 'A server w/ the specified host name could not be found' on all sites.
Reset to factor default settings and set up from scratch again but still no wifi internet.
Have exhausted all site and UTube troubleshooting suggestions.
Thanks in advance for any ideas.

Scarbar · Answer

I can't tell from the App and can't get the routerlogin.com page to load from my browser. Tried to update the firmware from the app but since the Orbi can't get to the internet that failed.

FURRYe38 · Answer

So lets try this. Power OFF the ISP modem for 1 minute. Connect a wired PC to the RBR in back. Press the reset button in back for 15 seconds then release. Power ON the ISP modem and let it sync. When you see the top ring LED start to slowly pulsate WHITE, use a web browser and access the RBRs web page at 192.168.1.1 or orbilogin.com. Walk thru the setup wizard. This should help you get the RBR connected to the modem. Complete the setup wizard. I would not enable Circle or Armor.

Be sure to setup a custom SSID name and password. Use something different for the SSID name. Can be anything. Fun or intuitive.

Check internet connect with the wired PC. Then check with a wireless device.

Let us know how this goes.

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Can't access internet through wifi

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