NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mrpergo's avatar
mrpergo
Aspirant
Feb 07, 2021

can't connect new wifi6 orbi RBR750

I have an RBR 40 orbi system with 2 satellites that works fine. I purchased the WIFI 6 system RBK753 that has 2 satellites and I can't get the app to set it up. I've messed around for a couple hours unplugging and plugging modem & router and still nothing. The Orbi 45 comes up on my iphone wifi and that's it. I finally took the new system down and plugged my old one back in and it works perfect. Any help would be appreciated

6 Replies


  • mrpergo wrote:

    I have an RBR 40 orbi system with 2 satellites that works fine. I purchased the WIFI 6 system RBK753 that has 2 satellites and I can't get the app to set it up. I've messed around for a couple hours unplugging and plugging modem & router and still nothing. The Orbi 45 comes up on my iphone wifi and that's it. I finally took the new system down and plugged my old one back in and it works perfect. Any help would be appreciated


    You're mixing apples with oranges 

     

    recommendation :   Run the 753 alone and forget the app

    • mrpergo's avatar
      mrpergo
      Aspirant

      I'm not trying to run them all together I'm replacing the old RBR40 system with the RBR 750 system

      • vajim's avatar
        vajim
        Master

        mrpergo wrote:

        I'm not trying to run them all together I'm replacing the old RBR40 system with the RBR 750 system


        Ok.  Do it without the app

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Orbi AC RBS are not wirelessly compatible. 

     

    Be sure your mobile phone is connected to the Orbi AX systems wifi before trying to connect the Orbi app. Or use a wired PC or laptop connected to the Orbi AX RBR to set it up. 

     

    Good Luck.