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Forum Discussion
Can't login to Microsoft applications from Android phone when connected to Wifi
This is SUPER weird. Simply put, I can't login to Microsoft products from my Android phone while on Wifi. I've seen this happen with Microsoft Family Safety, Authenticator, and OneNote - they all fail to login.
My phone is in the general profile with no restrictions along wth 50+ other devices in my home. It's the only device having this issue.
If I disable wifi, suddenly the apps start to work. If I join other wifi networks outside my home, they work perfectly as well.
Given it's a mobile device, I'm not sure how to monitor the traffic and see what's getting blocked?
Any ideas?
7 Replies
Apart from "this is crazy", there are some basic questions:
- Which model of Orbi is this?
- With which firmware release? (the number, not "the latest")
- Are there other Android phones which are successful in using these Microsoft apps?
- Is there a specific error message which comes up on the phone?
- Does this Orbi have Bitdefender Armor enabled?
The Model is the RBR50 with the latest firmware - v2.7.3.22
I have replicated the issue on 2 different Google Pixel phones, Pixel 3aXL and Pixel 5a. I have not seen the issue on Fire tablets which are the only other Android device I have.
In OneNote, i'm show as "Working Offline sign in required E0000024 c3zov) and when i try to sign in, it fails and just asks me to sign in again
In Family safety, it says "Sign back in" and when I click it, I get Error An Error occurred. Please try again later. (See photo)
Bitdefender Armor is NOT enabled but parental controls are. This phone is NOT in a profile where there are parental controls.
I just love "an error occured. Please try again." SO helpful!
My internet search for "Working Offline sign in required E0000024 c3zov" turned up a bunch of hits, so you are not the first person this has happened to. (not much consolation). I know so little about Microsoft apps (zero counts as 'little'?) Do any of these web results appear to be relevant to your situation?
