Can't login to Microsoft applications from Android phone when connected to Wifi

Question

This is SUPER weird.&nbsp; Simply put, I can't login to Microsoft products from my Android phone while on Wifi.&nbsp; I've seen this happen with Microsoft Family Safety, Authenticator, and OneNote - they all fail to login.&nbsp;&nbsp;&nbsp;My phone is in the general profile with no restrictions along wth 50+ other devices in my home.&nbsp; It's the only device having this issue.&nbsp;&nbsp;&nbsp;If I disable wifi, suddenly the apps start to work.&nbsp; If I join other wifi networks outside my home, they work perfectly as well.&nbsp;Given it's a mobile device, I'm not sure how to monitor the traffic and see what's getting blocked?&nbsp;Any ideas?

CrimpOn · Answer

Apart from "this is crazy", there are some basic questions:

Which model of Orbi is this?
With which firmware release? (the number, not "the latest")
Are there other Android phones which are successful in using these Microsoft apps?
Is there a specific error message which comes up on the phone?
Does this Orbi have Bitdefender Armor enabled?

justmarks · Answer

The Model is the RBR50 with the latest firmware - v2.7.3.22&nbsp;I have replicated the issue on 2 different Google Pixel phones, Pixel 3aXL and Pixel 5a.&nbsp; I have not seen the issue on Fire tablets which are the only other Android device I have.&nbsp;In OneNote, i'm show as "Working Offline sign in required E0000024 c3zov) and when i try to sign in, it fails and just asks me to sign in again&nbsp;In Family safety, it says "Sign back in" and when I click it, I get Error An Error occurred.&nbsp; Please try again later. (See photo)&nbsp;Bitdefender Armor is NOT enabled but parental controls are.&nbsp; This phone is NOT in a profile where there are parental controls.

CrimpOn · Answer

I just love "an error occured. Please try again."&nbsp; SO helpful!
&nbsp;
My internet search for "Working Offline sign in required E0000024 c3zov" turned up a bunch of hits, so you are not the first person this has happened to. (not much consolation). I know so little about Microsoft apps (zero counts as 'little'?) Do any of these web results appear to be relevant to your situation?

justmarks · Answer

Thanks CrimpOn - I've definitely done my due diligence on this and those search results have not helped.&nbsp; The only "workaround" has been changing to a different network hence I believe there is an issue with the router + configuration.

FURRYe38 · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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Can't login to Microsoft applications from Android phone when connected to Wifi