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Forum Discussion
CBR40 and RBS50Y issues
I just purchased the CBR40 8/22 from Best Buy which included the RBS20
The other day I ordered the RBS50Y from Amazon.
I am unable to get it to work properly.
I go through the pairing instructions and all works well and after a couple minutes my network goes completely down, says the cable modem is down, my RBS50Y and my RBS20 go Magenta, The RBS50Y is 15 feet from the router and 10 feet from the RBS20 (the RBS20 is in the same location it was working fine prior to the RBS50Y being hooked up.
I tried unplugging and starting over, same problem.
I disconnected the RBS20 and still the same problem.
I reconnected the RBS20 and disconnecte the RBS50Y and my network works fine again???
Any suggestions?
The RBS50Y is closer to the router when this is happening and I have a very strong wifi signal in that spot (when RBS50Y is not connected)
26 Replies
What FW is currently loaded on the CBK system and RBY satellite?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.Sorry to junp in on this thread but this is a challenge that I have been having as well. I bought the CBR40 with a RBS20 satellite over the summer and decided to buy the RBS50Y satellite which I just recieved yesterday. I believe I set it up as per the instructions and the light turned blue showing that it successfully synced. but then the light went out and it turned Magenta meaning it failed to sync. I did not move it and it is a foot or 2 from the CBR40. Then the internet went down and I unplugged the RBS50Y and rebooted the CBR40 and the internet came back on. This morning I took the RBS50Y outside and pluged it in, let it go through the startup and it turned blue than off then magenta.
The CBR40 is running on FR V2.1.4.6.
The RBS50Y is running on FR V2.2.1.204
The RBS20 is running on FR V2.2.1.210
The home is about 3000sqft
30 feet is recommended in between them to begin with depending upon building materials. However even if the RBSY is not sycing close the router for initial set up, something isnt' working right...
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).If non of the suggestions work, you make want to contact NG support and let them know...
AbiPaul wrote:
Sorry to junp in on this thread but this is a challenge that I have been having as well. I bought the CBR40 with a RBS20 satellite over the summer and decided to buy the RBS50Y satellite which I just recieved yesterday. I believe I set it up as per the instructions and the light turned blue showing that it successfully synced. but then the light went out and it turned Magenta meaning it failed to sync. I did not move it and it is a foot or 2 from the CBR40. Then the internet went down and I unplugged the RBS50Y and rebooted the CBR40 and the internet came back on. This morning I took the RBS50Y outside and pluged it in, let it go through the startup and it turned blue than off then magenta.
The CBR40 is running on FR V2.1.4.6.
The RBS50Y is running on FR V2.2.1.204
The RBS20 is running on FR V2.2.1.210
The home is about 3000sqft
Same issue on my system. Disconnected the RBS50Y and all went back to working. Apologies if I missed it, but reading through the thread and not seeing if it has been determined. Is the RBS50Y just not compatible with CBR40 /RBS20?
It would seem there is an issue. The NG rep helping here vanished.
I guess I will be returning this.
Perhaps time to look at other options....
Let us now if you find out anything.
WatchTimes wrote:
It would seem there is an issue. The NG rep helping here vanished.
I guess I will be returning this.
Perhaps time to look at other options....
Just thought I would update .... Had 2nd call from tech help folks today. Powered off the working RBS20 and tried to connect only the outdoor RBS50Y. Same result .... cycles between connected and not. Tech help supposed to kick it to next level and get back with me. On the good side ... fired up the RBS20 and all back to working.
Thanks for letting us know. Hopefully they can get something going. Keep us posted if you get any more information.
