connected without internet

Question

Since 2 days my internet is conected without internet intermitent. I tried to switch chanel without success and also run restart on the wifi too... no improvement. 3 month support while i have 1 year warranty. You kiding me? First time see this in my entire life.

model: RBR50v2

michaelkenward · Answer

wizard2002&nbsp;wrote:
Since 2 days my internet is conected without internet intermitent. I tried to switch chanel without success and also run restart on the wifi too... no improvement. 
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What modem gives you the Internet connection? Is it working OK?
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What firmware version do you have on the RBR50v2.
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What does "connected without&nbsp;Internet intermittent" mean?
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So far you have provided very little useful information.
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You can help people to help you by providing the information suggested in this forum's header:
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Subject (Include model number and brief summary)Model (Recommended - Helps the community give the best answers)Body (Include additional detail including model version, firmware, OS and environment where relevant.)
They are there for a good reason.
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wizard2002 · Answer

&nbsp;ISP Modem is:&nbsp;Technicolor CGM4140COMthe modem is connected on bridge mode&nbsp;What does "connected without Internet intermittent" mean?: I mean i no longer have internet on wifi on smartphone (galaxy s20) and I can see the small exclamation mark on the upper right corner of my device on the 4 network strength bars. When I press above it says: connected without internet. It happens randomly, intermittently.&nbsp;&nbsp;Firmware orbi :&nbsp;V2.7.3.22

wizard2002 · Answer

i have run a 10 seconds reset (unplug power) of both devices

michaelkenward · Answer

wizard2002&nbsp;wrote:
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ISP Modem is:&nbsp;Technicolor CGM4140COM
the modem is connected on bridge mode
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Have you confirmed that?
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Does the RBR50v2 show that it has an Internet connection?
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What colour is the Router ring LED?
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How about a network reboot?
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Be sure to restart your network in this sequence:

Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

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I mean i no longer have internet on wifi on smartphone (galaxy s20) and I can see the small exclamation mark on the upper right corner of my device on the 4 network strength bars. When I press above it says: connected without internet. It happens randomly, intermittently.
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So, not intermittent.
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Which "network strength bars"? Wifi or cell network?
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"connected without internet" could be either.
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Can the device see the wifi SSID?
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What about other wifi clients?
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wizard2002 · Answer

Have you confirmed that?Yes i have 100% bridge mode enabled. Works never had problem since march 2021. Until now.Does the RBR50v2 show that it has an Internet connection?Yes but since the problem only occur few seconds and randomly i never had time to double check on pc.Can the device see the wifi SSID?YesWhat colour is the Router ring LED?No color. Led is offWhat about other wifi clients?I have seen same problem occur on the xbox console. No internet connection but solved by itself after few seconds. Happen 2 or 3 times yersterday.I will contact my isp for more infos about internet status. But yeah hard to know where the problem come from.

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connected without internet

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