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Forum Discussion
Dead orbi after firmware update
Updated Orbi firmware (not sure what release it was as Orbi is now dead), started to update - progress bar showing progress, then PC disconnected as ethernet ports reset. Orbi powered on - no lights, no ethernet, nothing. Reset does nothing (yes, holding reset button in for ages) - completely dead; ethernet ports not active. Any ideas?
4 Replies
Try this:
https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/SOLVED-Steps-for-debrick-unresponsive-R7000-softbricked/td-p/414034If any of this fails to recover the router, you'll need to contact NG support:
https://www.netgear.com/support/contact.aspxNo, dead.
Netgear say that they can't issue RMA because no replacements in stock. Contacted 4 times in past 12 days; ring back after 48 hours is the reply.
Highly unsatisfactory; going to go back to the retailer and replace through them as NG service is a joke
Retail return is valid as well. Good Luck.
