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Forum Discussion

NotFel's avatar
NotFel
Initiate
Dec 30, 2019

Deregister Orbi router

 @Christian_R, @ChristineT or @DexterJB Please I need help with deregistering my router RBR50 so that another user can sign in.

 

Thanks,

Felicia

3 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jan 02, 2020

    Hi NotFel

     

    Please DM me your email address and device serial number. 

     

    Regards,
    Blanca
    Community Team

    • jkaterenchuk's avatar
      jkaterenchuk
      Aspirant
      Jan 03, 2020

      Bianca

       

      Might you help me also?  I purchased two refurbished ORBI routers and I cannot register them because they were already registered by someone else.  I emailed Netgear support several days ago asking them to advise me on how to fix the issue but I have not received a reply.

    • thecherub88's avatar
      thecherub88
      Aspirant
      Jun 11, 2020

      Hello,

       

      Can you please deregister my Orbi also so that I can set up fresh?

       

      As background, I have asked Netgear Support several times to change the email address and phone number associated with my Two-Step Verification and even though they say they have, it is clear when I login on the app, it is still asking for my old email/phone as aTwo-Step Verification (which I no longer have access to).  Since this problem cannot be solved, it seems easiest that I dereigster the Orbi and register.

       

      Could you please help.  We are having wifi issues in the house and need to get into the app in order to trouble shoot properly.

       

      Many thanks,

      Linda