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Forum Discussion
Device shown as "blocked" in Access Control but can still connect to Orbi and Internet
Model: RBK50 with 2 satellites
Firmware: v2.2.1.210
OS: Mac, iOS, Linux and proprietary (IoT devices)
Under Advanced --> Access Control, I have turned on
- Turn On Access Control
- Block all new devices from connecting.
This has been working just fine for years. After updating to firmware v2.2.1.210, I added a Raspberry Pi (Linux) and a wi-fi controlled robotic vacuum. As usual, I added the MAC addresses to the Access Control section and both devices can connect to the Internet.
However, under Access Control, both devices are shown as "Blocked". I have edited each device and selected "Allow", rebooted the router and it is still shown as "Blocked".
Going to Basic --> Attached Devices, I noted that both devices are shown as "Blocked" from connecting to either the Satellite or the Router.
Is this just a bug in the UI?
15 Replies
The UI in the Orbi web interface still has few issues.
Examples are wireless devices that show as wired, line rates not shown for Router or Satellites, .... etc. I think that this is another UI issue if you can verify that the device access is not really blocked but only shown as blocked in the UI.
Sorry for the delay in responding. I didn't get an email when someone replied, so not sure what happened.
I confirm that when the UI show "blocked" for some devices, it indeed block those devices from connecting. Pretty much ANY new devices (Mac, iPad, IoT, Raspberry Pi, etc.) got blocked with the firmware 2.2.1.210.
All devices that were added PRIOR to firmware 2.2.1.210 are still connecting just fine.
EDIT: this is strange, but after allowing the device to connect, Orbi UI will show the device is now allowed. I logged out from Orbi and re-login and now that same device is shown as "Blocked" again. Here's what happened:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on each "blocked" device and select "Allow"
4). UI refreshing and show the device is "Allowed"
5). Log out OR click on other areas within the UI (Administration, Advanced Setup, etc.)
6). Go back to no. 1
7). The same devices that I had allowed to connect is now blocked again (?!).
Another case:
1). Advanced --> Security --> Access Control
2). A bunch of new devices are shown as "blocked"
3). Click on "blocked" Device1 and select "Allow"
4). UI refreshing and show Device1 is "Allowed"
5). Click on "blocked" Device2 and select "Allow"
6). UI refreshing and show the Device2 is "Allowed". However, Device1 is now shown as "Blocked"
I think I saw this when I used Access Control previously. A way to recover this is to decativate access control and then -if you want it- activate it again.
I would do the following:
- Go to ADVANCED >> Security >> Access Control
- Select all devices and click on Allow
- Click on Apply
- Unselect "Turn on Access Control" and select "Allow all new devices to connect" and then click on Apply
- Now you have Access Contol deactivated. Please go to another menu or log out an in and make sure that all is still Allowed.
- Now iff you want Access Control then select it and click Apply.
I think they are have some coding quality issues with their web developers. I had your experience and no matter what I did short of logging out of the app or web app then logging back, in the system would show my devices as blocked even though I turned off Access Control. The same is true in the LAN setup where you change the IP address for your router. The advanced page shows the proper/new IP sequence but the basic page continues to display and incorrect ip address 10.0.0.3 It's hard to find adequate talent out there. Oh, they could also use some better QA engineers to trap this stuff before it gets out in the wild.
