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Jeffgear's avatar
Jeffgear
Virtuoso
May 18, 2022
Solved

Emailing log file from Router

Hi Community

 

i am trying to get my RBR50v2 to send me the log file every week. I am an iCloud user and have used the following imap settings but it's not working. Any ideas? I assume I use the incoming server settings not the outgoing smtp settings?

IMAP information for the incoming mail server

  • Server name: imap.mail.me.com
  • SSL Required: Yes
  • Port: 993
  • Username: This is usually the name part of your iCloud email address (for example, emilyparker, not emilyparker@icloud.com). If your email client can't connect to iCloud using just the name part of your iCloud email address, try using the full address.
  • Password:
  • Jeffgear's avatar
    Jeffgear
    May 20, 2022

    Thanks.

     

    I tried my gmail creds and Google's smtp settings and it still failed.

     

    It turns out to be the smtp server authentication requires and app specific password if your human login has MFA. Once generated in my appleID andGmail accounts, either work. 

    also the clear log and refresh helped troubleshoot as the browser session was not refreshing despite the appearance of a refresh when clicking send log. 

6 Replies

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  • CrimpOn's avatar
    CrimpOn
    Guru
    May 18, 2022

    Emailing the log file requires the user smtp login (sending), rather than the receiving login (imap)

    On GMail it is smtp.gmail.com and the port is 465.

    You will have to look up the smtp name and port for iCloud.

     

    Also, once a week may cause you to get only part of the events, because the log file "wraps around" when it gets full.

    • Jeffgear's avatar
      Jeffgear
      Virtuoso
      May 19, 2022

      Thanks, I've now set smtp as per Apple's KB and temporarily set to daily to check it works. Incidentally manually clicking send logs in the admin tab doesn't actually do anything. Oddly the log file doesn't increment with a failed email log - I only saw one of those in the logs after a reboot saying imap connection had failed. I wonder if it needs a reboot to reactivate the mail client with the new server settings. 

      • CrimpOn's avatar
        CrimpOn
        Guru
        May 19, 2022
        Jeffgear wrote:

        Thanks, I've now set smtp as per Apple's KB and temporarily set to daily to check it works. Incidentally manually clicking send logs in the admin tab doesn't actually do anything. Oddly the log file doesn't increment with a failed email log - I only saw one of those in the logs after a reboot saying imap connection had failed. I wonder if it needs a reboot to reactivate the mail client with the new server settings. 

        A reboot should not be required, but the "Apply" button definitely needs to be clicked.  (I often overlook that step.)