Hello, I’m having the exact same problem on my mobile devices as this post that got zero comments https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Problems-with-Facebook-and-Instagram/td-p/497161I’m on the latest firmware, even tried 2 revisions older and also tried Advanced Tomato firmware. Nothing helps or fixes this issue. Don’t have any problems while using the trashy arris.Other than Facebook and Instagram not loading at times, Speedtests are phenomenal and don’t have any other issues at all.Tried with WMM off/QoS on, QoS off/WMM off, QoS on/WMM on, and QoS off/WMM on. Nothing is helping.Note: All devices are on 5ghz band

Same problem.Network speeds are fine.Problems only with Instagram

I have an Orbi/ Satellite combo and have been having similar problems. Most everything was fine but Facebook wouldn't load images. Switching to cellular data solved all problems. The solution that worked for me was to log into my router and manually reinstall the current firmware (downloaded from netgear's site) for the router and then the satellite. It hasn't been up very long, but as of now all Facebook-related issues (ok, the ones regarding loading:) have been resolved.

I have exactly the same problem.youtube, chrome ,every other app works except facebook and IG I am using Orbi Mini Mesh system RBR40 please Help

rwillden wrote: You mean everyone in the above thread who said this is happening to them is lying? LOL It's happening to me for sure. You have joined in on a discussion that started nearly two years ago (2017-12-28). That was about the R7000. Is that what you own? I see no sign of that in your "footer". Since then, most current Netgear devices have been through several firmware version. Talk of people "lying" is silly. They may have very different networks. Many different circumstances can cause the same symptoms. If you really want to get answers, don't insult people, and start a new discussion. By all means link back to this one, but do not expect anyone from the Netgear support team to pay much attention to a discussions that probably should have closed months ago. I see that you signed up for this community today, welcome to the funny farm. So you may not have worked out how things operate here. FURRYe38 is trying to help you. You can help them, and others who might want to chip in, by providing details about your network and all the stuff that the forum asks when you pose a question. Subject (Include model number and brief summary)Model (Recommended - Helps the community give the best answers)Body (Include additional detail including model version, firmware, OS and environment where relevant.) They are there for a good reason.

Just an update on the circle issue which is not really an issue at all ive found. When selecting a filter make sure that safe search filter is allowed.This will allow facebook and instagram to work as intended. Kind regards Richo

Facebook and Instagram Intermittent Loading

90 Replies

prob142
Aspirant
May 28, 2019
I was having these same issues. However, disabling IPv6 wasn't an option as I needed that turned on for my Nest Protect and other smart home devices to be able to connect. I had custom DNS' configured for both IPv4, and setting it up for IPv6 seemed to resolve it - now everything is loading quite fast.

I use Cloudflare's 1.1.1.1 DNS service. Whatever DNS service you're using, make sure you're also using their IPv6 addresses, like below.
The addresses of 1.1.1.1 are:
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
Note that in setting up the IPv6 DNS, in the fields provided in the admin interface for the router - it must be filled out like this:
field 1: 2606 field 2: 4700 field 3: 4700 field 4: 0 field 5: 1 field 6: 1 field 7: 1 field 8: 1

Router Firmware Version V2.3.1.60
- FURRYe38
  Guru - Experienced User
  May 28, 2019
  Is your ISP servicing IPv6 natively to your system?
  prob142 wrote:
  I was having these same issues. However, disabling IPv6 wasn't an option as I needed that turned on for my Nest Protect and other smart home devices to be able to connect. I had custom DNS' configured for both IPv4, and setting it up for IPv6 seemed to resolve it - now everything is loading quite fast.
  
  I use Cloudflare's 1.1.1.1 DNS service. Whatever DNS service you're using, make sure you're also using their IPv6 addresses, like below.
  The addresses of 1.1.1.1 are:
  1.1.1.1
  1.0.0.1
  2606:4700:4700::1111
  2606:4700:4700::1001
  Note that in setting up the IPv6 DNS, in the fields provided in the admin interface for the router - it must be filled out like this:
  field 1: 2606 field 2: 4700 field 3: 4700 field 4: 0 field 5: 1 field 6: 1 field 7: 1 field 8: 1
  
  Router Firmware Version V2.3.1.60
sampsonite
Aspirant
Oct 19, 2019
I have a suggestion that I believe worked for me. Issue: Facebook or Instagram struggling to load multiple pictures. Facebook was struggling to load comments.

My equipment: I have the RBK50-100nar (2 PK - AC3000).
Possible solution:
Go to Avanced > Advanced Setup > IPv6 > Internet Connection type Auto, IPv6 Filtering = Open.
When I have the filtering set to "secured", my problems were present. Now they are working. I had also updated my NTP settings to my current time zone. Not sure if that did anything.

I can't guarantee this will work for everyone but just wanted to share my experience today in hopes it might help others.
Sanne999
Aspirant
Jul 11, 2020
I tried multiple things before disabling the whole IPv6. Now it works with out any problem, both FB and IG loads content while connected to wifi (Verizon FIOS).
- FURRYe38
  Guru - Experienced User
  Jul 11, 2020
  Glad that worked for you. Enjoy. :smileywink:
Mstrbig
Master
Sep 02, 2020
I second the fact that just because Facebook and Instagram do not load at times, while every other URL loads fine and you have Fantastic speeds, your issue is elsewhere.
What Virus/malware protection are you using? Is it router based or software on your PC?
I ask because an issue like you are reporting usually ends up being too aggressive protection, and occasionally when a user has more than 1 Anti virus system running.
Are you using the ISP supplied DNS servers or did you use 3rd party DNS servers?
- michaelkenward
  Guru - Experienced User
  Sep 03, 2020
  Mstrbig wrote:
  
  Are you using the ISP supplied DNS servers or did you use 3rd party DNS servers?
  
  This is a very useful pointer. Some reports of reluctant sites have tracked back to just this problem.
  
  It is also very easy to test the idea. There are various "alternative DNS servers" out there to try.
  
  If you visit the Netgear support pages:
  
  Support | NETGEAR
  
  you can feed in your model number and find the documentation for your hardware.
  
  Look for a section called something like Internet Basic Settings or just search the thing for "DNS server".
  
  It may be here in the browser graphical user interface:
  
  Basic
  
  Internet
  - croydo
    Aspirant
    Sep 07, 2020
    Great info, thank you.

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Facebook and Instagram Intermittent Loading