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Forum Discussion

dgarbacz's avatar
dgarbacz
Aspirant
Mar 30, 2018

facetime freeze on satelites

when using facetime on the secondary sateliite units after 5 min the unit completely freezes and the phone or ipad becomes useless. nothing will work. 

they are both rbk50 as well. 

this happens every time. 

please help

i am also mad at netgear for not having supprt past 90 days. 

i suspect this will be last product from them. 

11 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What FW version are you using? Give the Beta a try at the top of this forum thread there is a link.

     

    What iOS are the devcies using?

    What channels are you using?

    What security modes are you using? Try WPA2 and AES only.

    Disable IPv6, MIMO, Daisy Chaing and Fast Roaming if you have these features and try facetime.

     

    • dgarbacz's avatar
      dgarbacz
      Aspirant
      thanks, the controls via the orbi app are virtually non extistant. FV 2.1.1.18 which unit claims is the latest.

      it only happens on the satelites.
      using wpa2-psk the only option

      there is noncontrol i can see for your other suggestions.

      my multiple iphones and ipads are all running the current ios .
    • dgarbacz's avatar
      dgarbacz
      Aspirant

      i downloade d the manual updates, but got message " failure, the software is not correct" when i tried to upload it to router. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        You do have a RBK50 series router with the RBS50 Satellite correct? 

         "If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight.  We’re not quite done with it yet, but will update this thread when it’s ready."

         

        Try using IE11 or FF browser and be sure your ethernet cable connected to the router and satellite when donig the upgrade. Do not use wireless. 

  • my whole orbi system freezes every facetime call over 20min . only a full reset helps. i hate it.
    • dgarbacz's avatar
      dgarbacz
      Aspirant
      and i did all the above suggestions with no improvement.