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Failure to get internet IP with Metronet Fiber ONT - Orbi Router RBR50v2
Power cycle modem. Power cycle Orbi. In all order. Factory reset. Netgear support. Nothing worked.
My Orbi wifi router will no longer get a WAN (internet) IP from the Metronet Fiber ONT device. It used to work fine and now it doesn't. Connecting my Mac to the ONT gets an IP and connects to the internet just fine.
Any thoughts?
33 Replies
Can you connect the RBR to a different router and configure the RBR for AP mode to see if this mode works? The RBR should get an IP address from the up stream router. IF it doesn't here as well. Possible the RBR is faulty. Might ask NG support about an RMA.
- I think I’m having this same issue. Starting this morning my Orbi is telling me no connection from my metronet internet. Contacted metronet and everything is good on their end. I’m only moderately tech-y so I really have no idea what to do.
Did you factory reset the RBR and walk thru the setup wizard? Power OFF the ISP modem for 30 seconds then back on when you reset the RBR. See if the RBR gets an IP address. Try the suggestion in the prior post as well.
If nothing works, you'll need to contact NG support.
kgsmethers wrote:
I think I’m having this same issue. Starting this morning my Orbi is telling me no connection from my metronet internet. Contacted metronet and everything is good on their end. I’m only moderately tech-y so I really have no idea what to do.- Yes. I did a full factory reset and I’ve power cycled numerous times. Even after downgrading firmware I’m still having the connection issues
klsmls wrote:My Orbi wifi router will no longer get a WAN (internet) IP from the Metronet Fiber ONT device.
When I read through the posts, it is not clear to me how you learned this. I presume devices suddenly quit working, which led you to investigate.... how? (Orbi web interface? Orbi "app"?) Was there a specific message?
The WAN (internet) web age on the Orbi router shows 0.0.0.0 for the IP, subnet, default gateway, etc. I hit release and renew on the lease and nothing changes.
I was able to "workaround" the issue but, to me, there is still an issue between the Orbi RBR50 and the MetroNet ONT. Probably a bug of some sort. I will be replacing with a Google Wifi or Amazon Eero and get my money back on the Orbi.
Here's what I did with the help of the Netgear support team.
Connect my Mac directly to the Metronet ONT. Everything works. Mac gets an IP via DHCP from the ONT and connects to internet. Go into the System Preferences->Network->Advanced->TCP/IP and copy the IP, Subnet mask, Router numbers. Goto Hardware and copy the MAC address.
Unplug the Mac and connect the Orbi to the ONT. Login to the Orbi adminstration web portal. Goto Basic->Internet and select the "Use static IP Address". Enter the IP, subnet mask and router into the IP forms. Enter the DNS IP. Enter the MAC address in the "Use this Mac Address section.
This effectively clones the Macbook that was working. I'm not sure how long this will last (maybe until the DHCP lease expires) but everything is working for me again.
