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Forum Discussion

Alanyako's avatar
Alanyako
Aspirant
Jul 21, 2019

Finding hard time connecting to internet

The router can’t connect to the internet it’s staying offline Nz Vodafone fibre

8 Replies

  • ekhalil's avatar
    ekhalil
    Master
    Jul 21, 2019
    1. What type of model do you use to connect to the fibre?
    2. Is Orbi in Router or AP Mode?
    3. Can you reach to the Orbi web GUI? If yes what do you see under >> ADVANCED >> ADVANCED Home >> Connection Status ?
    • Alanyako's avatar
      Alanyako
      Aspirant
      Jul 21, 2019
      RBK53|Orbi AC3000 Tri-band WiFi System
      That’s the model
      • ekhalil's avatar
        ekhalil
        Master
        Jul 21, 2019
        Alanyako wrote:
        RBK53|Orbi AC3000 Tri-band WiFi System
        That’s the model

        What ISP Modem do you use?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 21, 2019

    Modem Combo Units:
    This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

    Alanyako wrote:
    The router can’t connect to the internet it’s staying offline Nz Vodafone fibre