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Forum Discussion
freakievinnie
Oct 04, 2018Star
Firmware 2.2.1.210 and connection problems Skybell
Yesterday I manually updated the firmware (2.1.4.16) of my Orbi RBR50 and RBS50 to 2.2.1.210. All devices quickly connected except for my Skybell Trim Plus doorbell. So I reset the router and satelite to factory settings, but the problem persisted.
I live in a neighborhood with few houses and therefore have no problem with other 2.4GHz users. I changed the 2.4 GHz channel to 11 and/or unchecked the Co-existence button and/or unchecked the Backhaul button. I also reset the Skybell several times and try to connect to the router again. But unfortunately it did not have any result.
So I reinstalled the ‘old’ firmware (2.1.4.16) and within seconds the doorbell was connected to the router. That's why I decided to keep using the old firmware and not update it for the time being.
This morning I saw that the skybell blinked because there was no internet connection again. When I looked at the data from the router, I saw that my router had been automatically updated at 3 am. I have manually installed the old firmware again. Also this time a stable connection within seconds.
That is why I have two questions:
- Does anyone have any tips to solve the connection (I think it is a bug in the new firmware) problem?
- Is it still not possible to switch off the auto update function?
Thanks for your help!
Thank you all for your imput/help. It took a lot of time and frustration but my Skybell is online now for almost 2 days.
67 Replies
- FURRYe38Guru - Experienced User
Enjoy. :smileywink:
- SkalskyTutor
I also had the same problem and was given the same fix -- it works. Word to the wise, remember what this manual fix is the next time the SkyBell app needs reloaded or you get a new phone. Hopefully, by that time they will play nicely with the Dynamic assigning of IP addresses on the ORBI router so we do not have to assign a static IP address. None of my other IP appliances fell off the internet with the ORBI firmware upgrade.