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LaSabana's avatar
LaSabana
Aspirant
May 25, 2021
Solved

Firmware not updating on NetGear web site or via smart phone

Unable to update firmware from the website or from my smart phone. This system is equipped with Satellite RBW30. On the Smart phone i am seeing CHECK FIRMWARE Error and on the ORBI site i get an indication the Firmware-Failed upload. Up to this point i have never experienced this error. Any thoughts anyone? Thanks

  • CrimpOn's avatar
    CrimpOn
    Feb 19, 2022

    Manual update requires that the zip file be "unpacked" to extract the actual firmware image, which in the case of the RBW30 has a file extension of chk. It is not clear from the post if that step was done.

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  • CrimpOn's avatar
    CrimpOn
    Guru
    May 25, 2021

    can you try connecting directly to the web site of the RBW30 satellite.  Its IP address will appear in the web interface Attached Devices display.

    • LaSabana's avatar
      LaSabana
      Aspirant
      May 25, 2021

         Thanks Crimp On,  I have the Satellite IP address;  is there some action should take with IP address?

       
       
      • CrimpOn's avatar
        CrimpOn
        Guru
        May 25, 2021

        the satellite web page should have a menu item for "Firmware Update", where you can upload the *.chk file that came from Netgear support site.