Firmware Update not working

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

Are you using the Orbi app or the routers web page? 

Using the web page on the router is preferred. 

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Mkerr33 wrote:
I havent Been able to update my devices for the past 4 or 5 months even though there are updates available. Every time it searches for the update, it says the search field and it can’t download the update. Is there a way to access the update without going through the router?

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As FURRYe38 says, the Orbi web interface seems to be more reliable than the Orbi "app".  There is another way to update Orbi's.  Netgear provides a direct link to the latest firmware here: https://kb.netgear.com/000061054/RBR20-RBS20-Firmware-Version-2-3-5-26

Please read the Release Notes carefully.  One link is for the router and the other link for satellites.

After downloading the link to your PC (or Mac).  Unzip ("extract") the .img files and place them where it is easy to "browse" to them.  Then, use a web browser to access the Orbi satellites first, leave the router for last.  Log into the satellite using the IP address of the satellite, and on the Home Page, click on Firmware Update.  After satellites are updated, do the same thing on the router.  In this case, navigate from the Home Page to the Advanced Tab->Administration->Firmware Update, and select the Manual Update tab.

Good Luck

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Mkerr33 wrote:
I havent Been able to update my devices for the past 4 or 5 months even though there are updates available. Every time it searches for the update, it says the search field and it can’t download the update. Is there a way to access the update without going through the router?

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Is your network working?  If so, leave it alone.

How do you know there are updates available for you?  Not clear on what you're seeing.